Enterprise Account Management Technician

Would you like to be part of an amazing team that helps Arizonans thrive At the Department of Economic Security (DES) we strengthen individuals families and communities for a better quality of life. DES is looking for individuals who are committed to service community and teamwork. To learn more about DES please ; or click on the linkhereto view Our DES video. Come Join the DES Team!

The Department of Economic Security Division of Technology Services is seeking an experienced and highly motivated professional to join our team as a Systems LAN Administrator. This position will serve as an Enterprise Account Management Technician and is responsible for the creation management support and termination of employee access to various in-house and commercial systems. This position addresses client needs and resolves issues while adhering to enterprise-wide policies. This role applies proven communication and problem-solving skills to solve
issues related to mission-critical software and maintains detailed documentation to reflect actions taken
and elevates unresolved issues for advanced analysis.

This position may offer the ability to work remotely within Arizona based upon the departments needs and continual meetings of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility autonomy and trust. Across our many agencies boards commissions many State employees participate in the States Remote Work Program and are able to work remotely in their homes in offices and in hoteling spaces. All work including remote work should be performed within Arizona unless an exception is properly authorized in advance.

Essential Duties and Responsibilities include but are not limited to:

• Processes documents and coordinates resolution of trouble calls with help desk. Ensures compliance with standards for systems software and documentation Follows applicable policies to ensure compliance related to enterprise accounts during maintenance thereof. This includes but is not limited to account creation termination deletion transfer and modification.
• Supports the business as subject matter expert for accounts used within the enterprise systems and environments. Including time dedicated to process and technology related improvement projects. Identifies opportunities for use of solutions to improve efficiency and reduce waste.
• Responds promptly to customer needs and takes a customer-centric approach to problem solving. Solicits customer feedback to improve service and responds to requests for service and assistance. Processes documents and coordinates resolution of trouble calls with help desk. Monitors reports and logs to ensure policies and work standards are followed.
• Creates and maintains standard work and process documentation.
• Monitors system reliability and availability. Categorizes isolates and resolves system problems. Implements software patches security fixes and tests and validates modified system configurations. Implements software patches security fixes and tests and validates modified system.

Knowledge of:

• Infrastructure technologies and in-house developed applications utilized in the enterprise
• Information security technologies in the areas of risk assessment compliance and vulnerability management
• Various infrastructure technologies and in-house developed applications utilized in the enterprise
• Regularly providing specific instructions to complete tasks; regularly participating in reviews of assigned and completed tasks
• Demonstrated experience in information system configuration management

Skills In:

• Solicit customer feedback to improve service; responds to requests for service and assistance; meets commitments
• Identify opportunities for use of solutions to improve efficiency and reduce waste
• Strong customer service
• Excellent interpersonal written and oral communication
• Advanced troubleshooting
• Responds promptly to customer needs; takes a customer-centric approach to problem solving; meets commitments; manages difficult or emotional customer situations

Ability to:

• Build strong relationships inside and outside the organization
• Balance prioritize and organize multiple tasks
• Work collaboratively in teams and across organizations
• Synthesize feedback and adjust plans accordingly
• Develop and write technical documentation
• Communicate effectively
• Prioritize and plan work activities; sets goals and objectives; uses time efficiently; communicates activities and results as appropriate
• Focus on solving conflict; maintain confidentiality; listen to others without interrupting; keep emotions under control; remain open to others ideas and try new things

This ideal candidate for this position will have:

• Active Directory Account Management
• Okta Account Management or Mainframe Account management
• 3rd party off the shelf or custom in-house application account management

• This position may require driving or the use of a vehicle as an essential function of the job to conduct State business then the following requirements apply: Drivers License Requirements. Any employee operating a motor vehicle on State business must possess and retain a current valid class-appropriate drivers license complete all required training and successfully pass all necessary drivers license record checks. The license must be current unexpired and neither revoked nor suspended. Employees who drive on state business are subject to drivers license record checks must maintain acceptable driving records and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R.11).
• Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agencys ability to reasonably accommodate any restrictions.
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
• ARS 41-1969 Each employee or contractor of the Department of Economic Security who is employed in an information technology position shall have a valid fingerprint clearance card issued pursuant to section ARS 41-1758.07.
• Bachelors degree or 3 or more years of experience in systems administration (or equivalent experience).

The Arizona Department of Economic Security offers a comprehensive benefits package to include:

• Affordable medical dental life and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
• 10 paid holidays per year
• Paid vacation and sick time
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child
• Deferred compensation plan
• Wellness plans
• Tuition Reimbursement
• Stipend Opportunities
• Infant at Work Program
• Rideshare and Public Transit Subsidy
• Career Advancement & Employee Development Opportunities

By providing the option of a full-time or part-time remote work schedule employees enjoy improved work/life balance report higher job satisfaction and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave programhere. For a complete list of benefits provided by The State of Arizona please visit our benefits page

State employees are required to participate in the Arizona State Retirement System (ASRS) the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.

On or shortly after your first day of work you will be provided with additional information about the available insurance plans enrollment instructions submission deadlines and effective dates.

For questions about this career opportunity please contact us at email

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting Requests should be made as early as possible to allow sufficient time to arrange the accommodation.