Enteral Customer Service Representative

Schedule: MondayFriday 8:30 AM5:00 PM EST
Location: Hybrid Syracuse NY
(Work location subject to change based on business needs)

See Your Work in a New Light

At LUX Infusion we believe care deserves more light more warmth more clarity and more connection. For patients receiving enteral therapy access communication and trust matter just as much as clinical delivery.

Were looking for a Customer Service Representative (Enteral department) who wants their work to mean something someone who brings care accountability and clarity to every patient interaction and who understands that the referral and intake process sets the tone for the entire care journey.

Why This Role Matters

The Enteral Customer Service Representative is often a patients first point of contact with LUX Infusion. This role plays a critical part in building patient confidence ensuring accurate intake and coordinating timely care.

In this role youll contribute to work that:

• Helps patients feel supported informed and confident as they begin enteral therapy
• Ensures accurate referral processing to prevent delays in care
• Strengthens trust with referral sources through professionalism and followthrough
• Supports a patientfirst clinicianled organization focused on outcomes

What you do behind the scenes directly affects how smoothly a patients care begins.

What Youll Do

In this role you will:

• Receive review and process new patient referrals for enteral therapy services
• Gather and verify complete demographic clinical financial physician and caregiver information
• Verify insurance coverage benefits authorizations and patient financial responsibility
• Communicate clearly with patients families and caregivers regarding coverage billing and delivery expectations
• Serve as a primary point of contact for patient questions providing prompt and courteous support
• Coordinate closely with clinical pharmacy delivery and business development teams to ensure timely service
• Collaborate with Business Development staff to support and strengthen referral relationships
• Maintain accurate documentation and patient records in compliance with HIPAA and regulatory requirements
• Follow up with referral sources and internal partners to ensure completeness and accuracy of documentation
• Contribute to quality assurance efforts and process improvements to enhance patient experience

What Were Looking For

You may be a great fit if you bring:

• A strong customerservice mindset grounded in empathy and professionalism
• Excellent communication skills and the ability to explain complex information clearly
• Strong organization prioritization and attention to detail
• Comfort working in a fastpaced highvolume environment
• A solutionoriented approach with strong problemsolving skills
• The ability to balance independence with collaboration as part of a team

Required Qualifications

• One (1)two (2) years of customer service experience
• Proficiency with computer systems and data entry
• Strong written and verbal communication skills
• Ability to multitask adapt and make timely decisions
• Solid math aptitude and attention to detail

Preferred Qualifications

• Healthcarerelated experience particularly in enteral or respiratory therapy
• Understanding of insurance reimbursement HCPCS codes and payer guidelines
• Knowledge of thirdparty payer requirements

You dont need to check every box; we care just as much about how you show up for patients as about your experience.

Pay Range/Rate

$20 - $22 USD

PHYSICAL DEMANDS

The physical demands described here represent those required for an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these you require a reasonable accommodation during the application or interview process please contact the LUX Infusion Talent Team at or 954.385.7322 x 1425.

While performing the duties of this position the employee may occasionally be required to stand walk or sit; use hands to finger handle or feel objects tools or controls; reach with hands and arms; climb stairs; balance; stoop kneel crouch or crawl; and talk or hear. The employee may also be required to occasionally lift and/or move up to 25 vision abilities required by this role include close vision distance vision color vision peripheral vision depth perception and the ability to adjust focus.

OTHER REQUIREMENTS

Employees are expected to:

• Participate annually in required legal and ethical compliance training
• Consistently act in compliance with LUX Infusions legal ethical and compliance policies
• Adhere to all standards and procedures outlined in the LUX Infusion Compliance Manual
• Refrain from any behavior that could be considered unethical or unlawful

EXPECTATIONS FOR ALL EMPLOYEES

All LUX Infusion team members are expected to support the organizations mission vision and values by demonstrating integrity dedication compassion and enthusiasm. This includes placing patients first working collaboratively with a stackedhands mindset and maintaining a consistent focus on quality accountability and continuous improvement.

GENERAL INFORMATION

The statements above are intended to describe the general nature and level of work performed by individuals in this role. They are not intended to be an exhaustive list of all responsibilities duties or skills required.

This role operates in a fastpaced environment and requires the ability to prioritize competing demands manage multiple tasks effectively and seek guidance when appropriate.

Employees in this position may be required to assist directly - or coordinate appropriate assistance - to ensure access to LUX Infusions services for individuals with disabilities including patients visitors employees or others.

LUX Infusion is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability protected veteran status or any other characteristic protected by law.