Enrollment Specialist

Habitat Health empowers older adults to experiencemore gooddays in their homes and communities. Through the Program of All-Inclusive Care for the Elderly (PACE) we provide comprehensive medical care along with support for daily needs such as meals transportation andinhomeassistance. We deliver coordinated clinical and social care in our centers and directly in participants homes creating a fully integrated experience that brings peace of mind and a true sense of belonging. As we expand our scalable affordable PACE model to meet the growing and complex needs of aging populations ourmissiondrivencare teams continue to help participants live well on their own terms.

Habitat Health is supported by leading healthcare organizations and investors including New Enterprise Associates Kaiser Permanente and Town Hall Ventures. We are entering a period of significant growth and are looking for exceptional teammates to help us scale a better model of care for older adults. To learn more visit .

Role Scope:The Enrollment Specialist plays a key role in supporting Habitat Healths growth by overseeing and managing the end-to-end enrollment journey for prospective participants. This role partners closely with the Outreach Specialist Enrollment RN and Interdisciplinary Team (IDT) to guide prospective participants and caregivers through the enrollment process remove barriers to enrollment and support informed decision-making. By coordinating enrollment activities and fostering trusted relationships the Enrollment Specialist deliversa seamless participant-centered enrollment experience while ensuring compliance with applicable organizational policies and regulatory requirements.

Core Responsibilities & Expectations for the Role

• Buildstrusted relationships with prospective participants caregivers to support enrollment growth and participant engagement.

• Drivesthe enrollment process as the case manager for prospective participants including reviewing processing and updating applications andrequireddocumentation distributing relevant enrollment materials and managing communications

• Coordinates assigned enrollment cases by managing applications documentation participant communications andrequiredfollow-up activities ina timelyandaccuratemanner.

• Partners closely with the Outreach team Enrollment RN IDT and center leaders to deliver a coordinated participant-centered enrollment experience.

• Conducts enrollment visitsinparticipants homes the center orvirtually toassess needs support eligibility activities and advance the enrollment process.

• Identifiesand helps resolve barriers to enrollment by proactively coordinating resourcesmaintainingcommunication and facilitating a smooth transition into the PACE program.

• Maintainsaccurateenrollmentdocumentation and participant recordsin accordance withorganizational policies and regulatory requirements.

• Monitors enrollment activities and performance metrics using data to prioritize work and contribute to continuous improvement.

• Contributes to community awareness of Habitat Health byrepresentingthe organization professionally and supporting outreach and referral development activities.

• Contribute to a program experience that Participants want to join a team culture that cares and creates joy and an environment where all participants and team members belong.

• Performs other related duties as assigned.

Required Qualifications:

• Bachelors degree or equivalent combination of education and/orrelevant experience.

• Minimum of one (1) year of experience in healthcare sales enrollment customer success business development care navigation or a similar relationship-focused role preferably within a healthcare environment.

• Demonstrated ability to build trusted relationships educate prospective participants and guide individuals through complex decision-making with empathy and professionalism.

• Strong organizational skills with the ability to manage multiple priorities whilemaintainingattention to detail and ensuringtimelyfollow-through.

• Strong communicationand collaboration skills with the ability to effectively engage prospective participants caregivers referral partners and cross-functional teams to deliver seamless enrollment experience.

• Demonstrated ability to work independently while collaborating across teams to achieve shared outcomes.

• Experience using Microsoft Office and the ability to quickly learn CRM enrollment management and participant relationship management systems.

• Proof of a valid drivers license reliable personal transportation and automobile insurance that meets applicable state requirements with the ability to travel throughout the service area.

• Active CPR/BLS certification or the ability to obtain certification within30 daysof hire.

• Meets all applicable participant-facing health requirements including TB screening and required immunizations.

• Aligns with our purpose and our values and is excited about living those out in daily practice

• Ability to thrive in a fast-paced evolving environment with comfort navigating ambiguity adapting quickly and contributing to continuous improvement

• Strong learning and growth mindset including seeking feedback engaging in healthydebateand using data and curiosity toinform decisions.

• Acts with integrity and ownership considering the broader organizational impact doing the right thing and following through to deliver results.

Nice to have:

• Experience supporting enrollment outreach participant engagement or business development within PACE Medicare Medicaid managed care or other value-based healthcare environments.

• Knowledge of PACE CMS and applicable federal and state regulatory requirements related to participant enrollment eligibility andcarecoordination.

• Experience using CRM enrollment management or participant relationship management systems.

• Bilingual: Spanish Mandarin or Cantonese.

Essential Functions & Physical Requirements

The following statements describe the general nature of work and physical expectations common across roles at Habitat Health. Specific responsibilities may vary by position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Team members in this role may be expected to

• Work in healthcare administrative community or remote environments depending on role needs.

• Communicate effectively with participants caregivers team members and other stakeholders in person by phone and through electronic systems.

• Remain stationary and/ormove aboutfor extended periods consistent with job duties.

• Operate standard office equipment and/or clinical tools (e.g. computers phones medical devices documentation systems).

• Travel between work sitesorcommunity locations as needed.

• Follow safety procedures infection control protocols and use personal protective equipment (PPE) whenrequired.

• Perform tasks that may involve bending reaching lifting orassistingparticipants depending on role responsibilities.

• Lift carry push or pull supplies equipment or materials typically up to2550 pounds withassistanceor mechanical aids depending on job duties and role responsibilities.

Compensation:

The anticipated base salary range for this position is $74640 - $79000 annually. This position is also eligible for a target monthly bonusand may be eligible foradditionalincentive compensation as applicable.

The final compensation offered will bedeterminedbased on factors including but not limited to the candidates qualifications skills experience education certifications geographical location and business needs.

In addition this position is eligible for a comprehensive benefits package including medical dental and vision insurance;paid parental leaveshort- and long-termdisability coverage; life insurance; flexible spending accounts; a 401(k) savings planthat includes a match; paid time off; and companypaid holidays.

At-Will Employment

Employment with Habitat Health is at-will. This means that either the employee or the employer mayterminatethe employment relationship at any time with or without cause and with or without notice subject to applicable law. Nothing in this job posting or any other company document is intended to create a contract of employment express or implied or to alter the at-will nature of employment.

Any written or oral statements to the contrary are not authorized unless made in writing and signed by an authorized representative of the Company.

Vaccination Policy including COVID-19

To helpmaintaina safe environment for our participants and team members Habitat Healthmaintainsvaccination and infection control policies applicable to certain roles and work locations. For COVID-19 and influenza team members who are working in a participant care setting are required to provide either proof of vaccination or a signed declination form and comply with applicable masking requirements while in a care setting to the extent permitted by law in the applicable jurisdiction.

Habitat Health will consider requests for reasonable accommodation based on an applicants disability medical condition orsincerely heldreligious belief practice or observancein accordance withapplicable law.

As a condition of employment team members are expected to comply with all applicable infection control protocols personal protective equipment (PPE) requirements and vaccination requirements associated with their role and work location and to the extent required by law and as permitted in the applicable jurisdiction.

Our Commitment to Equal Opportunity and Inclusion

Habitat Health is an Equal Opportunity Employer committed tothe principles of equal opportunity and decisions at Habitat Health are based on qualifications merit and business needs. We do not discriminate on the basis of race color religion creed sex gender (including pregnancy childbirth breastfeeding and related medical conditions) gender identity gender expression sexual orientation marital status registered domestic partner status age national origin ancestry citizenship military or veteran status physical or mental disability medical condition genetic information reproductive health decision-making or any other characteristic protected by applicable federal state or local law.

Habitat Health is committed to the full inclusion of all qualified individuals. Consistent with applicable law we provide reasonable accommodations to qualified individuals with disabilities and to individuals with religious beliefs practices or observances that require accommodation.

If you requirea reasonableaccommodation toparticipatein the application or interview process perform the essential functions of a position or receive other employment benefits and privileges please contact us at.

We encourage individuals from all backgrounds to apply even if their experience does not align perfectly with every qualification listed.

E-Verify Participation Notice

Habitat Healthparticipatesin E-Verify and will provide the federal government with information from your Form I-9 to confirm your authorization to work in the United States.

If E-Verify cannot confirm your authorization to work Habitat Health will provide you with written instructions and an opportunity to contact the Department of Homeland Security (DHS) and/or the Social Security Administration (SSA) to resolve the issue before any adverse employment action is taken including termination of employment.

E-Verify is used only after an applicant has accepted an offer of employment and completedthe FormI-9and to the extentpermittedbyapplicable law.

Habitat Healthcomplies withall federal and state employment eligibility verification requirements.

Beware of Scams and Fraud

Habitat Health is committed to protecting job seekers from recruitmentscams. Please ensure that yousubmitapplications only through Habitat Healths official careers website or authorized job boards.

Official communications from Habitat Health recruiters and team members will come from email addresses ending in @. Habitat Health will never ask applicants to pay feespurchaseequipment or provide sensitive financial information as part of the recruiting or hiring process.

If you receive suspicious communications claiming torepresentHabitat Health we encourage you to exercise caution and independently verify the communication before responding.

If you believe you have been the victim of a recruitmentscamor fraudulent job posting please report the incident to the Federal Trade Commission (FTC) through its fraud reporting website at .