Enrollment Process Representative II

Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer professional services company consumer loan originator and servicer payments processor renewable energy solutions and K-12 and higher education expert. For over 40 years Nelnet has been serving its customers associates and communities.

The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team youre part of a community invested in the success of each individual. That support comes through in our work as we are united by our mission of creating opportunities for people where they live learn and work.

To be considered for this role you must reside within 60 miles of either Lincoln NE Madison WI or Brownsville TX.

This is a work from home position.

Pay for this role: $16.50/hour

JOB RESPONSIBILITIES:
1. Commit to Performance Based Organization (PBO) and Easy to Do Business with (ETDBW) philosophy.
2. Contribute to Continuous Process Improvement.
3. Ensure integrity of data and information.
4. Validate and update information in the Loan Servicing systems.
5. Review prior lender service and payment histories.
6. Staying updated on company and department communication emails and procedures.
7. Attending team meetings and required trainings.
8. Completing corporate trainings and quarterly meeting with leadership
9. Working your regularly scheduled work week. (Unless using ETO/Floating Holiday FMLA or make up time if approved)
10. Working required overtime as needed.

EDUCATION:
High school degree or equivalent required.

EXPERIENCE:
1. 1 - 2 years customer service experience and/or general work experience preferred.
2. Knowledge of Loan Servicing and/or Originations systems preferred.

COMPETENCIES SKILLS/KNOWLEDGE/ABILITIES:
1. Service Excellence
2. Oral communications
3. Written communications
4. Teamwork
5. Accuracy/Attention to Detail
6. Working with MS Office
7. Business Math
8. Problem Solving
9. Managing Multiple Priorities
10. Basic Computer skills

Additional Requirements per Contract:

Employment and continued employment are contingent upon obtaining and maintaining a favorable Federal clearance (5C) providing required fingerprints and obtaining PIV-I card in our office

Must be a United States citizen

Must have resided in the United States 3 of the past 5 years

The government security clearance process involves collecting and providing information such as 7 years of previous work experience previous addresses contact information of people that can verify this information etc.

Must not be delinquent or in default with any federal debt

Final suitability determination is the sole discretion of the Department of Education

Our benefits package includes medical dental vision HSA and FSA generous earned time off 401K/student loan repayment life insurance & AD&D insurance employee assistance program employee stock purchase program tuition reimbursement performance-based incentive pay short- and long-term disability and a robust wellness program. Click here to learn more about our benefits: LINK.

Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race color religion/creed national origin gender sex marital status age disability use of a guide dog or service animal sexual orientation military/veteran status or any other status protected by federal state or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone.

Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at or.

Nelnet is a Drug Free and Tobacco Free Workplace.

Use of Artificial Intelligence in Hiring

We may use automated or artificial intelligence enabled tools to assist with the initial review of applications such as identifying relevant skills or experience. These tools are used to support human review and do not make hiring decisions. A recruiter reviews applications and determines which candidates move forward in the hiring process. For more information see our Privacy Policy and Pre-Use Notice: Automated Tools in Hiring