Enrollment and Financial Aid Support Specialist

CLASSIFICATION TITLE: Enrollment and Financial Aid Support SpecialistEMPLOYMENT STATUS: Full-time REPORTS TO: RegistrarDIVISION: Enrollment and Workforce InnovationFLSA STATUS: Non-exempt CAMPUS: Central CampusDISTINGUISHING JOB CHARACTERISTICSServe as a critical front-line contributor to the Colleges enrollment retention and workforce development goals by delivering high-touch one-stop service to students families and community members. This position supports the full student lifecyclefrom initial inquiry through enrollment and financial aid completionby providing accurate timely and student-centered guidance across admissions registration records and financial aid. The role directly advances student access persistence and completion particularly in support of workforce-aligned programs and DUTIES AND RESPONSIBILITIESTo perform this job successfully an individual must perform essential duties to expected performance standards. Reasonable accommodations are made as required for persons who are disabled under the Americans with Disabilities must be able to perform the following essential functions to the satisfaction of the employees as Records Office first point of contact for new students and community members via in-person phone and virtual communication providing accurate information on academic programs admissions registration and records & financial aid and indexes documents that come into the Records Office within document imaging system (OnBase).Processes and generates official and unofficial transcript requests submitted by past and current registration request forms drop/add request forms and withdrawal request forms submitted by updates and obtains selective service registration numbers as required for residency for tuition purposes as outlined in Ohio Revised course waitlists registers students into open seats and sends student in transfer credit posting process and sends out transfer credit notices to course substitution forms within Student Information System (Jenzabar J1) and sends notifications to students. Processes student status changes which include name address phone and declared and disburses incoming and outgoing mail for the Records with the intake of admission documents including high school transcripts ACT scores Accuplacer scores and participation students and families through the FAFSA completion process by offering one-on-one support via in-person meetings or Zoom appointments ensuring accuracy and engagement in state regional and national professional development opportunities to maintain a comprehensive and up-to-date understanding of federal and state regulations ensuring full compliance and strategic alignment with evolving policies guidelines and funding requirements across federal and state aid comprehensive counseling and guidance to students and parents on completing the FAFSA and other financial aid applications ensuring accurate submissions maximizing eligibility and supporting informed decision-making regarding funding opportunities as the review verification and processing of third-party documentation including ITAs and Consortium Agreements and routes completed information to the Business Office in accordance with institutional enrollment and general information services to prospective students to facilitate recruitment/retention customer service and help with problem-solving for students and prospective students in determining the appropriate entry level completing admission documents and meeting college requirements. Refer students and visitors to college personnel according to established regular training sessions on division changes and professional professionalism and ethical judgment in all college business activities actively modeling the Colleges core values of accessibility community engagement quality-driven personal connection unity and clear courteous and professional communication with students employees faculty and the public ensuring accurate information exchange and positive customer that all activities are conducted within the established College policies FERPA guidelines and other applicable laws pertaining to employment and additional duties as assigned in support of departmental and institutional and removes barriers that impact student access enrollment and persistence through personalized support and coordinated service with campus events (i.e. orientations recruiting commencement) and other special projects as at various campus locations including pop-up sites and Brown County Location as high-touch student-centered services through virtual platforms (phone email and video conferencing) proactively guiding prospective and current students through enrollment financial aid and workforce pathways to ensure access persistence and digital platforms CRM systems and AI-enabled tools to deliver efficient accessible and personalized student in proactive outreach and follow-up to support student progression reduce attrition and ensure timely enrollment and AND RESPONSIBILITIESPerforms other related duties as OF SUPERVISIONNoneEQUIPMENT OPERATEDComputer; printer; calculator; copier; fax machine; telephone; postage machine and other standard office DATAStudent and faculty information covered by FERPA guidelines and confidential or sensitive information included in the Colleges Jenzabar CONDITIONSGeneral office working PHYSICAL DEMANDSThe following physical demands are typically used to perform this jobs essential duties and responsibilities. They are not qualification standards rather they may be used to help the College employee or applicant identify where and how reasonable accommodations may be made when an otherwise qualified person is unable to perform the jobs essential duties due to an ADA performing the duties of this job the employee regularly exhibits manual dexterity when working on the computer performing production typing and performing other related tasks and regularly talks and hears when working with students and the general public. The employee frequently sits for extended periods of time and occasionally stands and walks. Vision demands include close relatively detailed vision with the ability to adjust focus when typing or reading a computer screen. The employee occasionally lifts up to 10 SKILLS AND ABILITIESExemplifies outstanding customer service skills committed to providing students with responsive personalized support and fostering a positive learning a strong dedication to student success through attentive solution-focused service and proactive engagement that enhances the overall student in delivering exceptional service to students combining professionalism empathy and responsiveness to ensure their needs are met and their experience is positive and the ability to effectively navigate and resolve challenging student situations including those requiring escalation while maintaining professionalism composure and a solution-focused well-developed oral communication skills with the ability to clearly convey complex concepts in both individual and group flexibility and adaptability in a fast-paced dynamic work environment while effectively managing shifting collaboratively with students faculty and staff as well as external service providers families community organizations and other consistently friendly professional and respectful customer service in person over the phone and through written correspondence regardless of the nature of the a solution-focused approach in all interactions with students team members faculty and staff while adhering to Southern State Community College policies and positively to a team-oriented environment fostering productive working relationships and supportive team a strong understanding of Southern State Community Colleges mission vision values goals and strategic proficiency in Microsoft Word and other Microsoft Office applications to support efficient and accurate administrative the ability to effectively utilize artificial intelligence (AI) tools to support daily operations improve service delivery and enhance the student degree or an appropriate combination of education training coursework and experience may qualify an applicant to demonstrate required knowledge skills and abilities. An example of an acceptable qualification is: Associates degree in a related field with one to three years of related experience in a professional office setting. Must be able to think critically multitask and have great communication must successfully pass required background checks in accordance with Southern State Community Colleges policies and procedures and applicable to document identity and employment eligibility as a condition of employment in compliance with Immigration Reform and Control Act OR CERTIFICATION listing of duties and requirements listed in this description should in no manner imply that these are the only responsibilities to be performed by the employee who fills this position. Each employee is required to follow the directives and to perform any duties required by the employees supervisor or designee.