Engineering Program Manager, Search Quality and Infrastructure, Apple Services Engineering

Apple is where individual imaginations gather together committing to the values that lead to great work. Every new product we build service we create or Apple Store experience we deliver is the result of us making each others ideas stronger. That happens because every one of us shares a belief that we can make something wonderful and share it with the world changing lives for the better. Its the diversity of our people and their thinking that inspires the innovation that runs through everything we do. When we bring everybody in we can do the best work of our lives. Here youll do more than join something youll add looking for a Senior Engineering Program Manager with a strong track record of building search infrastructure and delivering search products with world knowledge answering features using innovative technologies upon an aggressive timeline. The program manager will lead a large cross functional project to help improve Apples over 1 billion customers experience. The role will work with world level deep learning and AI engineers applying groundbreaking AI technologies including Large Language Models to enable exciting new user experiences and continue improving quality for shipped features.

* Drive consensus across multiple groups with varying opinions u0026 needs. Influence entire teams around a common purpose and drive conference on the plan of executionn* Create and manage project schedules with clear dependencies critical path and systematic methodology to communicate statusn* Proactively identify and manage risks close gaps and and re- plan as neededn* Keep teams on critical path with efforts to minimize distractionsn* Provide clear timely and objective communication including regular program status updates and one-off reviews as needed to executive teamn* Keep an eye on any potential gaps across dependency teams and proactively promote regular communications on common source of truthn* Proactive and regular insurance of alignments across all stake holder teams when new factors arisen* Lead measurements to help team understand and measure success including quality usage scale and other key KPIsn* Advocate for user and company values when leading team to convergence on key open questionsn* Lead early feedback collection from internal dogfooding during feature convergence drive team to address feedback in feature iterationsn* Advocate for quality and user experience using both quantitative and qualitative datan* Reflect on how the team operates proactively propose and implement new ways to enable more effective processes u0026 delivery of results

Drive End-to-End program execution across multiple teamsnAlign stakeholders and maintain execution transparencynManage technical dependencies and system integrationnDrive continuous improvement and operational excellence

8 years of experience in driving large scale program building machine learning powered productsn3 years experience bringing a product from concept to completion ideally working on machine-learning features and/or sophisticated backend and front-end systemsnDeep understanding of software development for machine-learned products and services and how analytics and evaluation data can help improve those productsnExcellent program management skills including program structuring and managing multiple work streams interdependentlynBachelors or Masters degree in Computer Science or related field and equivalent experience

8 years experience in delivering search and generative answer quality improvements is a plusnStrong ability to deal with ambiguities drive disambiguation and clarities shepherd multiple teams to meet aggressive timelinenExperience orchestrating the delivery of multiple significant client/server software products requiring large organizations (100) across teams to executenStrategic and results driven mindset focusing on driving what mattersnStrong leadership skills including conflict resolution negotiation courage to take risks when needednStrong adaptability and agility in making adjustments to project strategy and plan with evolving situationsnStrong problem-solving skills with attention to detailsnSolid knowledge of technical system architecture and systems design tradeoffsnStrong desire to learn aptitude for problem solving and the ability to make sophisticated trade-offsnSelf-motivated and proactive with demonstrated creative and critical thinking capabilities required to forge a path to successnStrong ability to communicate abstract ideas clearly manage comprehensive yet succinct project status update to all levels of audience both verbally and in written forms