Engineering Program Manager, Private Cloud Compute SRE, Apple Services Engineering

The Apple Services Engineering team is one of the most exciting examples of Apples long-held passion for combining art and technology. These are the people who power the App Store Apple TV Apple Music Apple Podcasts and Apple Books. And they do it on an extensive scale meeting Apples high expectations with dedication to deliver a huge variety of entertainment in over 35 languages to more than 150 countries. Our Program Managers partner with engineers who build secure end-to-end solutions. nnThe Service Reliability Engineering (SRE) team is responsible for service infrastructure that ensures our customers perfect experience. You will partner with the SRE leaders and work with your Engineering Program Manager (EPM) team in order to define prioritize plan and deliver the project portfolio of technical infrastructure and system needs that make Apple Apple. The projects range from deploying end-to-end infrastructure environments supporting feature launches hardware deployments decommissions complex system changes tech refreshes data migrations service outage remediation as well as continually striving to scale and mature operations and operational standard you believe that generative AI has the power to change how we live work and interact and that privacy and security must not be sacrificed in the pursuit of those groundbreaking experiences Do you feel a personal stake in everything that you work on thrive in fast-paced environments with lots of ambiguity and enjoy working with complex technologies If you love non-routine work that requires social intelligence complex critical thinking and creative problem solving wed love to hear from you!n

nApple is seeking an experienced Engineering Program Manager (EPM) to drive projects and features for the Private Cloud Compute software that powers Apple Intelligence and support integration of Apple Silicon in Apple Data Centers. This is not just a task-based job you are responsible for successful outcomes and delivery. Strong fundamentals are a requirement! Were looking for hardworking passionate people to join our amazing team where we focus on extraordinary service availability scalability and security while defining standards implementing standard methodologies and improving operational efficiency. n

The role requires you to build partner trust and persistently remove ambiguity by seeking to reduce complexity. You must thrive in uncertainty and strive to bring clarity and focus in a fast paced environment. Technically curious you will autonomously lead projects of varying scale and complexity with cross-functional development and SRE teams with only consultative direction from a broad organizational perspective while facilitating and executing on strategic decisions and keeping a pulse on what is happening in the addition the role will support the development of process improvement and standard operating procedures in order to achieve required maturity and effectiveness all while leading and growing teams of extraordinary project within this scope are complex so you will not only be expected to be able to readily understand complicated and subtle interdependencies but also to evaluate new requests and new information in light of how it affects or is affected by those systems. Being able to think on your feet is important as is the ability to efficiently debate the validity of a given approach to any aspect of a project under your control. You have strong social and interpersonal to your success will be the need to act as a business product thought problem solver on applicable domains analyzing business risks needs and requirements participating and representing as the need arises in problem solving and design of engineering on technical program manager with a strong project management toolkit who can get elbow deep in defining requirements coordinate technical design discussions among multiple teams/partners and navigate conflict and ambiguity to execute projects to committed individual who is proactive and able to work under minimal supervision at a detailed level while taking account of interdependencies at higher levels. You have excellent communication organization and leadership skills as this is relevant in our complex environment.

5 years of experience in software development project management for Site Reliability Engineering / DevOps / Infrastructure domainsnExperience leading large scale Infrastructure programs with focus on Cloud environments nAgile project experience with evidence and able to demonstrate knowledge SCRUM background nBS in computer science or related technical field or equivalent industry experience n

Exceptional organizational project management and technical savvynExperience with Kubernetes is a big plusnExperience at prioritizing features leading u0026 presenting technical roadmaps and identifying u0026 communicating risks earlynA history of leadership decision making negotiation skills and ability to influence partners without direct authoritynPlayed the role of a Scrum Master is a plusnSelf-motivated and proactive with proven creative and critical thinking capabilitiesnStrong analytical troubleshooting and problem-solving skillsnStrong verbal and written communication skills to represent at all levels of the organizationnAbility to handle multiple simultaneous end-to-end infrastructure technical projects and partner community comprising of various engineering teams and their partnersnExperience at end-to-end project delivery; building roadmaps through to operational sustainabilitynStrong facilitation skills (requirements sessions design meetings progress and status meetings)