Engineering Program Manager, AppleCare Hardware Testing & Operations

Imagine what you could do here. At Apple new ideas have a way of becoming extraordinary products services and customer experiences very quickly. Bring passion and dedication to your job and theres no telling what you could people here at Apple donʼt just craft products - they build the kind of wonder thatʼs revolutionized entire industries. Itʼs the diversity of those people and their ideas that inspires the innovation that runs through everything we do from amazing technology to industry-leading environmental efforts. Join Apple and help us leave the world better than we found Engineering Program Manager is responsible for managing business technical strategy readiness and operations for EFFA and NPI Hardware Testing Labs. This role drives strategic growth through new business opportunities in hardware testing AI/ML diagnostics and early engagement expansion. A strong strategic mindset is essential as the role involves developing comprehensive end-to-end plans covering line layout resource allocation vendor management and budget oversight. A successful candidate is a natural leader and facilitator communicates effortlessly thrives in ambiguity and drives results through organization influence and conflict resolution.n

As an Engineering Program Manager you will be responsible for the overall strategy and management of the business this role you will collaborate closely with cross-functional engineering product and operations teams to drive EFFA HW Testing Line readiness NPI Early Engagement activities and sustaining work strategic expansion of Lab testing scope by identifying and pursuing new business opportunities in hardware testing AI/ML data collection diagnostics development and repair cross-functional discussions with Ops and Engineering partners to define EFFA HW Testing and NPI Early Engagement scope including test coverage and FA requirements (equipment and headcount).nnLead Early Engagement technical coordination with Engineering teams to evaluate test station and conveyor compatibility with the labs low-UPH environment determine which stations can be adapted for early engagement builds and develop bring-up plans AI and automation initiatives for the EFFA organization including development and deployment of tools that improve PM and engineering productivity reduce manual workflows and support EFFA systems roadmap end-to-end lab bring-up plans accounting for station bring-up and troubleshooting complexity installation qualification headcount (Apple CM and Equipment vendor resources) and equipment with cross-functional partners (i.e. SW HW Operations and CM) to define test station bring-up and qualification BOM review discussions with Test Engineers Operations Product Quality and HW Test engineering teams to finalize equipment buy new/reuse equipment decisions by coordinating with Test Engineering team. Support Buyers during BOM reviews and vendor technical leadership for test station readiness. Develop and maintain expertise on test station architecture test process test station bring-up and test station qualification methodology and data budget forecast (equipment u0026 resources) across all programs and present to the AppleCare leadership/finance and Product Quality effective at presenting at all levels within the company. Have the ability to flex style effectively for junior individual contributors and for senior and present compelling business cases. Understand key cost drivers and recommend options between competing strategies based on effective cost/benefit analysis. Use business and supply chain knowledge to analyze competing options.n

BS or MS in Electrical Engineering Mechanical Engineering or Computer Science or equivalent 7 years of diverse industry experience in project/program management new product development supply chain operations or communication skills with the ability to articulate complex technical concepts to cross-functional teams and critical thinking and problem-solving time management and organizational skills with the ability to prioritize tasks -motivated with a collaborative spirit to build strong relationships with other engineering teams and follow up on technical issues.

Masters in an Engineering field and/or in managing procurement inventory supply chain operations and lab management working on complex and ambiguous business problems and problem solving in an engineering or operations developing business models to drive strategy and decisioning.