Engineering Manager Fintech, Lodging

At HTS were rebuilding how travelers shop and book trips and reshaping how hotel distributors chains and OTAs monetize flexibility. Hotels CFAR (Cancel For Any Reason) is one of HTSs fastest-growing fintech products: a cancellation service embedded directly into partner booking flows letting travelers cancel for any reason and receive a refund no questions asked. Its a B2B2C product sold through partners exercised by travelers and powered by HTS.

Were looking for an engineering leader who can do two things at once: run a high-performing product team building durable scalable systems and be a credible partner-facing technical leader who can sit across the table from a partners CTO scope an integration and ship it.

This is an AI-era engineering leadership role and the shape of the job reflects that:

• Small team high leverage. Youll lead a tight team of 3 engineers max. Were not scaling headcount linearly with scope were scaling output through AI tooling sharper prioritization and senior engineers operating with more autonomy.

• You ship too. When youre not in partner-facing calls or unblocking the team youre producing actual artifacts with AI prototypes integration scaffolding technical specs partner-facing API examples internal tooling. The bar is manager who codes with AI not manager who reviews PRs from a distance.

• Blended roles are the new normal. Engineers on this team have a real voice in product direction and non-technical partners (PMs Solutions even Sales) contribute code in narrow ways with AI assistance. Youll lean into this coach engineers on product thinking set guardrails for non-engineer contributions and treat the org chart as a guideline not a wall.

• Lead the architecture development and rollout of the Hotels CFAR platform including offer/pricing/order/exercise APIs the merchandising and UI SDK layer synthetic rate bundling and the exercise/payout infrastructure

• Own partner integrations end-to-end: scope technical solutions lead solutioning calls design integration patterns and partner with sales and Solutions to move partners from Discovery Solutioning Development Live

• Drive the foundation work that lets us scale: partner management portal configuration tooling self-serve onboarding the infrastructure that decouples partner growth from engineering headcount

• Be the senior technical voice in partner conversations translate between partner engineering teams our APIs and our product strategy; own SLAs performance and partner-specific requirements

• Partner with Product Risk/Pricing Ops and GTM to align engineering output to business outcomes: attach rate contribution profit partner launch velocity and loss ratio

• Foster technical excellence architecture reviews mentorship raising the bar on the senior ICs and tech leads on the team

• Experience leading engineering teams building B2B/B2B2C platforms with real named external partners on the other side not just internal stakeholders

• A strong technical background across backend systems (APIs orchestration distributed systems) frontend SDKs / embedded UI and cloud infrastructure

• Direct experience as a partner/customer-facing technical leader running solutioning calls scoping integrations owning SLAs and unblocking deployments

• Comfort with fintech insurance-adjacent or transactional products money movement refunds pricing engines contracts audit trails

• Familiarity with the travel distribution landscapes a bonus booking engines agent portals bedbanks OTAs PSS/inventory platforms (Sabre Amadeus) or hotel CRS/chain systems is a strong plus

• Experience with Scala or Java REST APIs OAuth2.0 and cloud infrastructure (GCP AWS); frontend exposure (React JS/TS) for SDK and merchandising work

• A collaborative product-minded approach able to partner closely with Sales Product Risk and Ops without losing engineering rigor

• A bias for action and a passion for mentoring and growing senior engineering talent
  
  Perks and benefits of working with us:

  • Well-funded and proven startup with large ambitions competitive salary and the upsides of pre-IPO equity packages.

  • Unlimited PTO.

  • Carrot Cash travel stipend.

  • Access to co-working space on demand through FlexDesk AND Work-from-home stipend.

  • Please ask us about our very generous parental leave much above industry standards!.

  • Entrepreneurial culture where pushing limits and taking risks is everyday business.

  • Open communication with management and company leadership.

  • Small dynamic teams massive impact.

  • 100% employer paid Medical Dental and Vision coverage for employees.

  • Access to Disability & Life insurance.

  • Health Reimbursement Account (HRA).

  • DCA/ FSA and access to 401k plan.

  
  More about Hopper

  At Hopper we are on a mission to become the leading travel platform globally powering Hoppers mobile app website and our B2B business HTS (Hopper Technology Solutions). By leveraging massive amounts of data and advanced machine learning algorithms Hopper combines its world-class travel agency offering with proprietary fintech products to bring transparency flexibility and savings to travelers globally. We have developed several unique fintech solutions that address everything from pricing volatility to trip disruptions helping people travel better and save more on their trips.

  The Hopper platform serves hundreds of millions of travelers globally and continues to capture market share around the world. he Hopper app has been downloaded over 120 million times and has become largely popular among younger travelers with 70% of its users being Gen Z and millennials.

  While everyone knows us as the Gen Z and Millennial travel app Hopper has evolved to become much more than recent years weve grown into a travel fintech provider commerce platform and global travel agency that powers some of the worlds largest brands.

  Through HTS our B2B division the company supercharges its partners direct channels by integrating our fintech products on their sites or powering end-to-end travel portals. Today our partners include leading travel brands like Capital One Nubank Air Canada and many more.

  Here are just a few stats that demonstrate the companys recent growth:

  • Billions of dollars worth of travel and travel fintech are sold through Hopper and HTS channels every year.

  • Our fintech products including Cancel for Any Reason and Flight Disruption Assistance have exceptionally strong CSAT because the terms are always clear and customers receive instant no-questions-asked resolutions.

  • Almost 30% of our app customers purchase at least one fintech product when making a booking; and consumers are 1.6x more likely to repurchase if they add fintech to their booking vs if they booked just travel.

  Given the success of its fintech products Hopper launched a B2B initiative HTS (Hopper Technology Solutions) which represents more than 75% of the business.

  Through HTS any travel provider (airlines hotels banks travel agencies etc.) can integrate and seamlessly distribute Hoppers fintech or travel inventory on their direct channels. As its first HTS partnership the company partnered with Capital One to co-develop Capital One Travel a new travel portal designed specifically for cardholders. Other HTS partners include Air Canada Uber CommBank Nubank Flair Airlines and many more.

  Hopper has been named the #1 most innovative company in travel by Fast Company Hopper has been downloaded over 120 million times and continues to have millions of new installs each month. Hopper is now the #3 largest online travel agencies in North America and 70% of our app customers are Gen-Z and millennials travelers.

  Hopper has raised over $750 million USD of private capital and is backed by some of the largest institutional investors and banks in the world. HTS is primed to continue its growth as the leading travel ecommerce provider in a $1 trillion online shopping category. The Hopper app and website will also continue to be the preferred travel provider for Gen Z and Millennials..

  Come take off with us!

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Required Experience:

Manager