Engineering Analyst II, Customer Support Engineering

Engineering Analyst II Customer Support Engineering

Work Mode:Remote

Location:Remote - Atlanta GA

Opportunity

Bring together engineering judgment quality expertise anda strong customer mindset to resolve complex field issues and strengthen thecustomer experience. You will serve as a trusted technical partner forhigh-profile commercial accounts sales teams distributors contractors andconsumerssupporting both post-sale needs and future project opportunities.
In this role you will turn field insights into action. Byanalyzing product and installation data coordinating corrective actions andcommunicating clear recommendations you will help improve products processesand services while reinforcing Kohlers reputation for quality.

Key Responsibilities:
Resolve customerquality issues

• Review defective material at key non-allowance wholesale distributor locations classify claims accurately and collect field data that supports corrective action in manufacturing and design.
  
• Investigate quality concerns in customer homes and support larger product- and labor-related claims initiated through Kohler Technical.
  
• Review and approve or deny sales goodwill expenditures over $500 and all concealed-damage claims.
  
• Quickly develop resolution options make sound recommendations and coordinate corrective actions and engineering requests.

Strengthen customerand sales partnerships

• Provide proactive quality and technical support to the Sales organization including new-growth and business-development initiatives.
  
• Build trusted relationships with wholesale distributors contractors consumers and key commercial accounts.
  
• Support allowance customers with larger quality issues and help differentiate the Kohler quality experience from the competition.
  
• Communicate clearly with varied audiences keep stakeholders informed and adapt your approach as situations change.

Prevent issues throughfield engagement

• Proactively visit large jobsites to answer product questions identify risks and help prevent claims and customer dissatisfaction.
  
• Deliver installation handling and storage training at jobsites with particular emphasis on Vikrell products for allowance and non-allowance customers.
  
• Translate observations from the field into practical recommendations for customers sales teams manufacturing and design partners.

Drive engineering andprocess improvement

• Analyze field data and complex sometimes contradictory information to identify trends determine root causes and recommend effective solutions.
  
• Support engineering inspections testing implementation and validation activities; document findings and recommend remedial actions needed to meet specifications and applicable requirements.
  
• Contribute to engineering drawings specifications and process-design activities that improve products manufacturing methods equipment and customer outcomes.
  
• Support plant improvement projects by providing customer feedback and field evidence implementing improvements and assessing results.
  
• Apply relevant engineering technology methods tools processes and software to build evaluate and refine solutions.

Deliver projects withdiscipline

• Provide comprehensive detailed support in the execution of projects and programs serving in a primary or secondary role based on scope.
  
• Develop and manage action plans schedules critical paths dependencies resources and milestones to support timely completion.
  
• Identify assess prioritize and mitigate project and operational risks; escalate issues when appropriate.
  
• See the broader business context make persuasive recommendations based on results and follow through on commitments.
  
• Champion and clearly communicate management strategies and goals across the business.

Build capability

• Share project-management practices and tools provide technical guidance where appropriate and mentor lower-level analysts.
  
• Maintain current knowledge of relevant technology regulations policies and industry practices through ongoing learning training and coaching.
  
• Continuously improve how work gets done by evaluating processes sharing analysis with stakeholders and implementing practical improvements.

Skills/Requirements

• Bachelors degree in Engineering Engineering Technology or Computer Science required.
  
• Relevant experience supporting engineering quality manufacturing customer service or operational systems.
  
• Ability to travel 5075% and work remotely from the Atlanta market.
  
• English/Spanish bilingual capability preferred.
  
• Working knowledge of engineering technology design build testing specifications implementation and technical operations support.
  
• Ability to collect and analyze data prepare clear reports translate user needs into business requirements and apply policies and regulations.
  
• Ability to independently resolve operational problems while recognizing when guidance or escalation is appropriate.

#LI-SW1

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Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

We believe in supporting you from the moment you join us which is why Kohler offers day 1 benefits. This means youll have access to your applicable benefit programs from your first day on the job with no waiting period. The salary range for this position is $59750 - $89650. The specific salary offered to a candidate may be influenced by a variety of factors including the candidates experience their education and the work location.

Why Choose Kohler
We empower each associate to #BecomeMoreAtKohler with a competitive total rewards package to support your health and wellbeing access to career growth and development opportunities a diverse and inclusive workplace and a strong culture of innovation. With more than 30000 bold leaders across the globe were driving meaningful change in our mission to help people live gracious healthy and sustainable lives.

About Us
It is Kohlers policy to recruit hire and promote qualified applicants without regard to race creed religion age sex sexual orientation gender identity or expression marital status national origin disability or status as a protected veteran. If as an individual with a disability you need reasonable accommodation during the recruitment process please contact . Kohler Co. is an equal opportunity/affirmative action employer.

Required Experience:

IC