Engineer, Retail Tech Operations

At VF we strive to foster a culture of belonging based on respect connection openness and authenticity. So before we get to the job details take a minute to learn a little more about us our values and our culture - visit VF Careers or .

What will you do

A day in the life of an Engineer Retail Tech Operations at VF looks a little like this.

The Retail Operations Engineer is responsible for ensuring the stability performance and continuous improvement of retail technology systems across store environments. This role acts as a critical bridge between engineering infrastructure and store operationsdriving operational excellence minimizing downtime and enabling seamless customer and associate experiences.

Lets break down that day-in-the-life a bit more.

• Monitor and maintain the health and availability of store systems including POS payment devices network infrastructure and in-store applications.
• Proactively identify and resolve system issues impacting store operations transaction processing and customer experience.
• Partner with NOC and support teams to ensure 24/7 operational coverage and rapid incident response.

• Assist with leading the triage root cause analysis and resolution of major incidents affecting store systems.
• Coordinate cross-functional teams (network infrastructure application vendors) during outages.
• Drive problem management practices to reduce recurring issues and improve system reliability.

• Analyze system performance metrics (transaction latency uptime network response device health).
• Support improvements to enhance system stability scalability and store efficiency.
• Support capacity planning and performance tuning for peak retail periods.

• Support deployment and validation of new features patches and releases in store environments.
• Ensure changes are tested documented and implemented with minimal disruption to operations.
• Partner with engineering and product teams to ensure operational readiness.

• Leverage tools such as Datadog Dynatrace Instana ServiceNow or similar platforms to provide end-to-end visibility.
• Develop dashboards and alerts that provide a single pane of glass view of store health transactions and infrastructure.
• Continuously improve monitoring coverage and alert accuracy.

• Collaborate with external vendors to ensure SLA adherence and service quality.
• Evaluate vendor performance and drive accountability for issue resolution and continuous improvement.

• Ensure retail systems adhere to PCI DSS and corporate security standards.
• Support audits remediation efforts and documentation related to compliance requirements.

• Maintain clear runbooks knowledge articles and operational procedures.
• Provide executive-level reporting on system health trends incidents and improvement initiatives.

What do you need to succeed

We all have unique skills that we bring to work and celebrate every day. For this role there are foundation skills youll need to succeed and excel. Additionally while formal education in a related field is great to have we are most interested in your 5 years of experience and professional achievements.

The foundation skills you will need in this position are:

• Bachelors degree in Computer Science Information Systems or related field (or equivalent experience).
• 5 years of experience in IT operations retail technology or infrastructure engineering.
• Hands-on experience with POS systems network infrastructure and store technologies.
• Strong knowledge of incident problem and change management processes (ITIL preferred).
• Experience with monitoring/observability tools (e.g. Datadog Dynatrace Splunk etc.).
• Familiarity with ServiceNow or similar ticketing systems.
• Understanding of networking fundamentals (WAN/LAN VPN store connectivity).
• Strong analytical and problem-solving skills
• High sense of ownership and accountability
• Ability to operate in high-pressure incident-driven environments
• Excellent cross-functional collaboration and communication
• Focus on operational excellence and continuous improvement

There are also a few skills that are not required but preferred.

• Experience supporting large-scale retail environments (multi-store distributed operations).
• Knowledge of payment systems and PCI compliance requirements.
• Background in cloud platforms (Azure AWS) and modern application architectures.
• Experience with SAP OMS or retail enterprise systems.
• Automation and scripting experience (PowerShell Python etc.) is a plus.

Now WE have a question for YOU.

Are you in

Hiring Range:

Incentive Potential: This position is eligible for additional compensation awards that may include an annual incentive plan sales incentive orcommissionpotential. Specific details of the additional compensation eligibility for this position will be provided during the recruiting and interview process.

Benefits at VF Corporation: You can review a general overview of each benefit program offered including this years medical plan rates on and by clicking Looking to Join VF Detailed information on your benefits will be provided during the hiring process.

Please note our hiring ranges are determined and built from market pay determining the specific compensation for this position we comply with all local state and federal laws.

At VF we value a diverse inclusive workforce and we provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individuals race color sex gender identity gender expression religion age national origin or ancestry citizenship physical or mental disability medical condition family care status marital status domestic partner status sexual orientation genetic information military or veteran status or any other basis protected by federal state or local laws. If you require accommodations during the application process please contact us at . VF will provide reasonable accommodations for qualified individuals to the extent required by applicable law.

Pursuant to all applicable local Fair Chance Ordinance requirements including but not limited to the San Francisco Fair Chance Ordinance VF will consider for employment qualified applicants with arrest and conviction records.