Engineer NOC I
Job Location:
Chicago, IL - USA
Monthly Salary:
Posted on:
Vacancies:
Job Summary
IGT where innovation meets entertainment on a global scale! From the casino floor to your mobile screen we deliver thrilling responsible and unforgettable gaming experiencespowered by worldclass content strong technical and commercial capabilities and nurtured by a culture of collaboration accountability and ownership.
Whether its spinning reels placing bets or enabling secure payments we turn innovation into impact through disciplined execution and longterm value creation. With a team of over 6000 employees across 30 countries and products delivered in more than 100 jurisdictions worldwide we operate at scale while staying closely connected to costumers we serve. If youre ready to bring your talent to a team shaping the future of entertainment your next big move starts here - .
Responsibilities
Provides Tier II Network Operations Center (NOC) support for internal and external customers responding to alerts incidents and service requests while escalating critical issues to Engineering Development and Management teams as required.
Monitors network server application and infrastructure health using enterprise monitoring tools to ensure maximum system availability performance and reliability.
Performs incident triage fault isolation root cause analysis and troubleshooting of complex network system and application issues across production environments.
Manages incidents throughout the full lifecycle from detection and investigation through resolution validation and post-incident documentation.
Ensures all incidents and service requests are handled in accordance with established operational procedures escalation matrices and Service Level Agreements (SLAs).
Coordinates and tracks high-priority incidents (P1/P2) providing timely status updates to customers vendors and internal stakeholders while driving resolution efforts.
Serves as the primary communication bridge between customers vendors development teams and infrastructure engineers during service disruptions and outage events.
Utilizes log analysis monitoring dashboards and diagnostic tools to identify trends mitigate risks and proactively prevent service-impacting events.
Executes operational procedures scripted tasks and server-level administrative functions to maintain system performance and operational continuity.
Monitors scheduled maintenance activities software deployments and infrastructure changes to minimize customer impact and ensure successful implementation.
Maintains detailed incident records outage reports escalation timelines and operational documentation within enterprise ticketing systems.
Develops and maintains knowledge base articles runbooks standard operating procedures (SOPs) and troubleshooting documentation to improve operational efficiency and reduce mean time to resolution (MTTR).
Analyzes incident metrics and customer feedback to identify recurring issues improve monitoring effectiveness and enhance overall service delivery.
Participates in on-call rotations outage management disaster recovery activities and continuous improvement initiatives to support 24x7 operations.
Maintains technical proficiency through ongoing training in network technologies operating systems monitoring platforms and operational best practices.
Work hours will be Sunday- Thursday 2pm - 10:30pm PST.
Location: Las Vegas NV Reno NV Chicago IL Austin TX
Work schedule: Hybrid
Qualifications
- Bachelors Degree in Information Technology or a combination of education and equivalent work experience in a related field required.
- Ability to obtain and maintain gaming license(s) as required
- 1-2 years of experience in a network operation center / technical support environment.
- Experience troubleshooting routersswitches.
- Experience working with ISP vendors.
- Proficient knowledge of Windows applications and operating systems.
- Basic networking and PC knowledge.
- Knowledge of server hardware peripherals and management systems.
- Knowledge of networking devices including switches and routers.
- Knowledge of network systems and IT infrastructure management systems.
- Some experience with network monitoring tools.
- Experience with CRM platforms.
Keys to Success
Building collaborative relationships
Decision making
Drive results
Foster innovation
Personal energy
Self-leadership
IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve and to fostering an inclusive environment where all employees feel valued respected and engaged. IGT is an equal opportunity employer and provides equal employment opportunities without regard to race color religion sex (including pregnancy sexual orientation and gender identity) national origin age disability veteran status genetic information or any other characteristic protected by applicable law. We thank all applicants for their for applying; however only those selected to interview will be contacted.
At IGT we consider a wide range of factors in determining compensation including skills experience education and geographic location. These factors may result in variation in starting pay. The estimated starting compensation range for this role is $59000 $62400 USD based on a good-faith assessment at the time of posting. Actual compensation may vary. IGT complies with all applicable pay transparency and compensation laws and collective bargaining agreements where applicable.
Base pay is one component of IGTs total rewards program. Depending on the role employees may be eligible for bonus or commission opportunities. IGT also offers a comprehensive benefits package which may include a 401(k) savings plan with company contributions medical dental and vision insurance life and disability coverage paid time off tuition reimbursement and other wellness programs subject to eligibility requirements.
IGT is the global leader in gaming. For more information please visit .
Required Experience:
IC
About Company
IGT is the global leader in gaming. We deliver entertaining and responsible gaming experiences from Gaming Machines and Lotteries to Sports Betting and Digital
