Engineer Infrastructure Application Services (IAS)

POSITION SUMMARY:

The Engineer- IAS (Infrastructure Application Services) is a technical role responsible for the design implementation support and optimization of enterprise server and application infrastructure. This position ensures stability scalability and performance of application platforms across on-premises and cloud environments. The role serves as a technical engineer within the IAS team driving best practices mentoring junior engineers and collaborating across IT and business units.

KEY RESPONSIBILITIES

Infrastructure & Application Engineering

• Design implement and maintain infrastructure supporting enterprise applications including middleware application servers and integration platforms.
• Lead complex system deployments upgrades and migrations (on-premises hybrid and cloud environments)
• Ensure high availability resiliency and performance of critical application environments.
• Conduct capacity planning performance tuning and system optimization initiatives.

Operational Support & Reliability

• Provide Tier 3 escalation support for production issues and outages.
• Perform root cause analysis and implement corrective/preventive actions.
• Develop and maintain monitoring alerting and incident response processes.
• Participate in on-call rotation for critical systems support.

Security & Compliance

• Ensure infrastructure adheres to enterprise security standards and compliance requirements.
• Participate in vulnerability remediation patching and risk mitigation efforts.
• Collaborate with cybersecurity teams to implement secure architecture designs.

Collaboration & Leadership

• Serve as a technical advisor to application teams architects and stakeholders.
• Mentor and provide guidance to Systems Engineers I and II or Associate
• Partner with cross-functional teams (network storage cloud database development)
• Document architecture processes and operational procedures.

EXPERIENCE/QUALIFICATIONS:

• Minimum Degree Required:Bachelors Degreein Computer Science Information Technology Engineering or equivalent experience.

• 58 years of experience in systems engineering infrastructure or application platform support
• Strong experience with enterprise application platforms (M365 SCCM Azure)
• Experience with Windows Server
• Proficiency in virtualization and cloud platforms
• Experience with scripting/automation tools (PowerShell etc)
• Solid understanding of networking fundamentals (DNS DHCP AD etc)
• Experience supporting mission-critical highly available systems.

KNOWLEDGESKILLSAND ABILITY:

• Key Competencies
• Advanced troubleshooting and problem-solving skills
• Strong written and verbal communication
• Ability to manage multiple priorities in a fast-paced environment.

• Scope & Impact
• Works independently on complex engineering tasks and initiatives
• Influences infrastructure standards architecture and best practices
• Plays a critical role in ensuring uptime and performance of business-critical applications.
• Acts as an escalation point and subject matter expert within IAS
• Strategic thinking with attention to technical detail
• Leadership and mentoring capabilities

TRAVEL REQUIREMENTS:

• n/a

PHYSICAL REQUIREMENTS:

• Regularly completes computer work and sits.
• Occasionally walks and stands.
• Seldomly or never lifts up to 50lbs.

INDEPENDENT JUDGEMENT:

Performs duties within scope of general company policies procedures andobjectives. Analyzes problems and performs needs in adapting broad guidelines to achieve desiredresult. Regular exercise of independent judgment within accepted practices. Makes recommendations that affect policies procedures and practices.