Engagement Specialist

Project Renewal is a leading non-profit organization with the mission of building supportive communities where people achieve dignity and independence renewing their lives with health homes and comprehensive and integrated 24/7 programs are designed to offer the holistic care our clients need. With a staff of 950 and an annual budget of $140 million Project Renewal is one of the larger social service nonprofits in New York : Engagement Specialist Program: New Providence Womens ShelterSalary Range: $44000-$48000Program Description:The New Providence Womens shelter is located within the Ramada Inn in West Midtown Manhattan and provides 100 emergency shelter beds for homeless women diagnosed with mental illness and/or substance use disorders. Our comprehensive services include case management individual and group counseling recreational activities and housing placement assistance. Essential Duties and Responsibilities:The essential duties of the Engagement Specialist include but are not limited to the following activities:Act as a liaison between New Providence Womens shelter NYPD DHSPD DHS some aspects of Community Government and other local Agencies to reduce loitering on the neighborhood community walk-throughs and engage current New Providence clients about loitering on the neighboring streets and parks. Alert DHS Outreach team of known street homeless adherence with the Good Neighbor Policy by issuing verbal and written warnings reminding clients of their compliance responsibilities regarding the facility loitering clients about the services provided at New Providence and encourage participation in the offered on-site recreational and Occupational Therapy challenging clients to participate in service planning and housing search processes. Maintains accurate and up-to-date written client documentation as required by and following city and state oversight agency guidelines. Act as a Champion for the overdose prevention program which includes providing ongoing overdose prevention training to clients and staff and engaging clients after monthly Overdose prevention reporting for DOH DHMH and in training and monthly staff with the Social Services team to discuss client in case conferences in response to client complaints using conflict resolution techniques to amicably resolve other duties as assigned by the Director of Social Services Assistant Director and/or Program ActivitiesWhile performing the duties of this position the Engagement Specialist (ES) must walk between all floors of the facility climbing up and down staircases to meet with clients in the event the elevator is out of order. The ES must stand talking to clients and staff sit for extended periods of time at the computer and reach or squat to retrieve file records. Education and Experience RequirementsA minimum Associates degree is working with adults with mental health and/or substance use issues preferably in homeless shelters or supportive in Harm Reduction Preferred Certificates and CredentialsFire Guard certification F-02 or Fire Safety Coordinator F-80; Narcan trainedAbility to become a Certified Trainer in Opioid Overdose PreventionPreferred skills: Leadership: Demonstrated ability to manage and motivate staff to accomplish stated program goals and objectives while developing their individual and group building: Ability to develop and foster through demonstration a team spirit enabling staff to overcome the challenges of providing needed services to a special client population. Communication: Excellent oral writing and listening skills are a : The ability to work well within a highly pressurized deadline environment while meeting the short- and long-term mandates of the program. Interpersonal: An ability to interface with clients as well as all levels of staff. Computer: Knowledge of case management software as well as proficiency in Microsoft Office Suite. Language: Bilingual or multilingual a Renewal is an equal opportunity employer. Its long-standing policy has been to embrace the equality of opportunity for all employees and applicants without regard to actual or perceived race color national origin alienage or citizenship status religion or creed gender (see separately issued Gender Discrimination policy for more detail) physical or mental disability age (18 and over) military status arrest record marital status domestic partnership status genetic information or predisposing genetic characteristic sexual orientation status as a victim or witness of domestic violence sex offenses or stalking unemployment status or any other basis protected by applicable federal state and local laws.