Engagement Specialist
Job Location:
Las Cruces, NM - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Job Description:
Joining The American Red Cross is like nothing else its as much something you feel as something you do. You become a vital part of the worlds largest humanitarian network. Joining a team of welcoming individuals who are exceptional yet unassuming. Diverse yet uncompromising in unity. You grow your career within a movement that matters where success is measured in people helped communities made whole and individuals equipped to never stop changing lives and situations for the better.
When you choose to be a force for good youll have mentors who empower your growth along a purposeful career path. You align your lifes work with an ongoing mission thats bigger than all of us. As you care for others youre cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.
Where Your Career is a Force for Good!
WHAT YOU NEED TO KNOW (Job Overview):
This position is not eligible for relocation assistance.
The Candidate may reside in either Las Cruces NM or Albuquerque NM
As a Engagement Specialist you will support the development and implementation of volunteer engagement strategies and programs that enhance volunteer satisfaction and retention. Assist with volunteer screening referrals and placement of prospective volunteers to ensure a sufficient number of volunteers meet operational needs within each Line of Service. Provide support development and/or leadership guidance to internal stakeholders serving as a resource for volunteer engagement best practices and organizational tools and resources. Success requires strong relationship-building self-motivation collaborative mindset communication organizational and program implementation skills along with the ability to manage multiple priorities in a dynamic environment.
Perform all duties and responsibilities in compliance with standard operating procedures and other applicable Federal State and local regulations.
WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities):
1:Serve as a liaison to internal and external partners to ensure all volunteer requests aretimelyand complete.
2: May serve as a facilitator for volunteer training. Provide guidance on volunteer programs tools and resources. Provide support and direction tovolunteeronboarderstrainers and supervisors.
3.Contribute input and serve as a resource for volunteer engagement best practices. Review volunteer satisfaction data and work with operational teams to develop engagement and retention strategies to improve volunteer satisfaction. Participate in the implementationexecutionand monitoring of the volunteer engagement and retention strategyby interacting directly with volunteers.
4:Facilitateformal and informal recognition efforts and events to promote community and honor the volunteer experience and contributions.
5:Participatein the development of a thorough volunteer needs assessment for assigned area. Meet with stakeholders and ensure alignment of established goals to volunteer needs.
6:Assistinidentifyingand managing community partnerships
Scope:Works under limited supervision.Works closelytothe senior engagement specialist and recruitment team.Applies subject matter knowledge; requires capacity to understand specific needs or requirements to apply skills/knowledge.
WHAT YOU NEED TO SUCCEED (Minimum Qualifications):
Education:Bachelors degreepreferred.
Experience: Minimum of 3 years of related experience.
Management Experience: N/A Skills & Abilities: Ability to work on a team.
Event planning.
Excellent oral and written communication skills.
Strong interpersonalcustomerand presentation skills.
Excellentorganizational skillsthe ability to create systems and processesattention to detailand the ability to handle multiple and continuously evolving priorities effectively.
Intermediateproficiencywith MS Office applications including Word Excel PowerPoint and Outlook.
Knowledge of group dynamicscustomer service skillsdatabase management and the ability to effectively implement programs is preferred.
Knowledge of volunteer programs and policies preferred.
Travel: Ability to travel to field offices and eventswithin the community and AZ/NM region
* Combination of candidates education and general experience satisfies requirements so long as the total years equate to descriptions minimum education and general experience years combined (Management experience cannot be substituted).
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job the employeeis regularly required tosit; use hands to handle or feel; and talk or hear. The employee isfrequentlyrequired to reach with hands and arms. The employeeis occasionally required tostand; walk and stoop kneel crouch or crawl. The employee mustfrequentlylift and/or move up to 15 pounds and occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision distance vision color vision peripheral vision depthperceptionand ability to adjust focus. The work environment will consist of moderate noise (i.e.businessoffice with computers phones and printers light traffic). The employee must have the ability to work in a small cubicle andhave the ability tosit at a computer terminal for an extendedperiod of time.
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list.
WHAT WILL GIVE YOU THE COMPETITIVE EDGE (Preferred Qualifications):
Community engagement experience
Event planning experience
Data collection experience
Volunteer management experience
Must be tech savvy.
Outgoing personality
Creative thinker
Must be a team player
Collaborative
Must be flexible.
BENEFITS FOR YOU:
As a mission-based organization we believe our team needs great support to do great work. Our comprehensive package includes:
- Medical Dental Vision plans
- Health Spending Accounts & Flexible Spending Accounts
- PTO: Starting at 15 days a year; based on type of job and tenure
- Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
- 401K with up to 6% match
- Paid Family Leave
- Employee Assistance
- Disability and Insurance: Short Long Term
- Service Awards and recognition
The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex gender identity sexual orientation race color religion national origin disability protected veteran status age or any other characteristic protected by law.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers San Diego Fair Chance Ordinance the California Fair Chance Act and any other applicable state and local laws.
AmeriCorps the federal agency that brings people together through service and its partners the Peace Corps AmeriCorps Alums National Peace Corps Association and the Service Year Alliance launched Employers of National Service to connect national service alumni with opportunities in the Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations.
Interested in Volunteering Visit to learn more including our most-needed volunteer positions.
To view the EEOC Summary of Rights click here: Summary of Rights
Required Experience:
IC
About Company
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