Engagement Specialist Davita IKC Des Moines, IA

Posting Date

At DaVita IKC engagement is everything. As an Engagement Specialist youll be the first point of contact for patientsonboarding scheduling and keeping them connected through high-volume relationship-focused outreach. This role is perfect for someone organized motivated and skilled at building trust while helping patients navigate their healthcare journey.

Details:

• Commute to Davita partner practices 3 days per week working the remainder of the time from home
• Full-Time MondayFriday schedule
• Daily start time flexible between 7:008:00 AM
• Mileage is reimbursed Reliable transportation required
• Drive time depends on patient population
• Commute may include locations up to 90 minutes from central location
• No nights/weekends
• Home workspace must include a quiet private space with high-speed internet

Responsibilities:

• Facilitate CHE completion in nephrology offices clinics or via telehealth; coordinate with Nurse Practitioners and clinics to prepare for in-person appointments
• Perform outbound calls to patients caregivers and clinics for CHE scheduling reminders and rescheduling; schedule telehealth CHEs for patients unable to attend in-person
• Welcome new patients to the program and collect any new concerns from existing patients; escalate to RN or Nurse Practitioner as appropriate
• Maintain accurate documentation and communicate patient updates to the care team
• Demonstrate exceptional interpersonal skills to build trust influence patient participation and overcome barriers to engagement
• Organize outreach efforts by urgency and importance to maximize patient impact

Qualifications:

• High School Diploma or GED required. Associates or Bachelors Degree preferred.
• 2 years professional work experience in a customer service patient-facing or telephonic outreach role preferred
• Prior experience in a healthcare setting preferred
• Intermediate proficiency in Microsoft Word Excel PowerPoint and Outlook
• Strong verbal and written communication skills active listening and motivational techniques
• Highly organized with excellent time management and follow-through skills
• Ability to work autonomously and collaboratively with care team members

Why Youll Love Working Here:

• Directly impact patient care and engagement for complex chronic conditions
• Be part of a mission-driven collaborative care team
• Flexible hybrid schedule with opportunities for professional growth
• Supportive environment that values innovation communication and patient-centered care

What Well Provide:

More than just pay our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

• Comprehensive benefits:Medical dental vision 401(k) match paid time off PTO cash out
• Support for you and your family:Family resources EAP counseling sessions accessHeadspace backup child and elder care maternity/paternity leave and more
• Professional development programs:DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVitas online training platform StarLearning.

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At DaVita we strive to be a community first and a company second. We want all teammates to experience DaVita as a place where I belong. Our goal is to embed belonging into everything we do in our Village so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited hired assigned and promoted without regard to race national origin religion age color sex sexual orientation gender identity disability protected veteran status or any other protected characteristic.

This position will be open for a minimum of three days.

Required Experience:

IC