Engagement Specialist

Centerstone is among the nations leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes peoples lives. A dynamic well-established organization we offer rewarding opportunities to serve all ages in a variety of settings. Come talk to us about joining the Centerstone team!

JOB DESCRIPTION:

SUMMARY OF POSITION

The CCBHC Linkage and Engagement Provider is primarily responsible for connecting clients families and community partners to essential resources. This role includes providing emergency mental health consultations and ensuring follow-up appointments are made when clinically appropriate. The position requires active participation in cross-functional teams and performance improvement initiatives with a focus on making informed decisions that enhance client care.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Provide linkage services to clients families community partners and referral sources.
• Complete all required documentation and comply with contracts grants standards regulations and laws.
• Attend staff meetings and maintain appropriate communication with other employees.
• Provide follow-up appointments Brief Therapy as clinically appropriate and complete IATP as needed to link individuals with Centerstone services.
• Offer emergency mental health consultations at office locations.
• Participate in training to enhance job-related skills.
• Deliver community education as assigned.

KNOWLEDGE SKILLS & ABILITIES

• Knowledge of effective communication methods including written verbal in-person and virtual interactions.
• Proficiency in customer service techniques demonstrated through successful resolution of client inquiries.
• Experience in clinical assessment for mental health and substance use disorders with examples of diagnostic evaluations.
• Ability to develop and implement problem-solving strategies illustrated by case studies or specific scenarios.
• Familiarity with electronic health record systems and their application in clinical settings.
• Understanding of mental health regulations and compliance standards relevant to practice.
• Knowledge of community resources and referral processes for clients in need of additional support.

QUALIFICATIONS

Education Level

Bachelors Degree in Human Services field or Bachelors Degree with MHP Status.

Years of Experience

Experience working with the public or a demonstrated interest to work with different population.

Certification/Licensure

Position requires valid drivers license and safe driving record. CPR certification within 90 days of hire.

PHYSICAL REQUIREMENTS

Standing 20%

Sitting 80%

Squatting Occasional

Kneeling Occasional

Bending Occasional

Driving Occasional

Lifting Occasional

DISCLAIMER

The duties and responsibilities described in this document are not a comprehensive list and additional tasks may be assigned to the employee from time to time or the scope of the job may change as necessitated by business demands.

Time Type:

Pay Range:

Delivering care that changes peoples lives starts with our employees. Below are just some of the great benefits Centerstone employees enjoy:

• Medical dental and vision health coverage

• Flexible Spending and Health Savings Accounts

• 403b retirement plan with company match

• Paid time off and ten paid holidays

• AD&D Insurance Life Insurance and Long Term Disability (company paid)

• Employee Resource Groups

• Continuing education opportunities

• Employee Assistance Program

Centerstone is an equal opportunity employer. Employment at Centerstone is based solely on a persons merit and qualifications directly related to professional competence. We treat all clients and colleagues with dignity and respect.

At Centerstone we use our values as a guide for what we do. Respect Expertise Integrity and Empowerment are at the heart of every interaction at Centerstone and particularly rooted in our Culture.

Our approach to culture is to create an environment that encourages supports and celebrates the voices and experiences of our employees. We are committed to a culture of empowerment respect integrity and expertise that powers our innovation and connects us to each other our clients and the communities we serve.

Centerstone is also committed to a strong culture of quality and safety celebrating role-models who champion best practices for quality clinical risk and patient safety.