Engagement Program Coordinator
Job Location:
Madison, OH - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
The Wisconsin Foundation and Alumni Association (WFAA)* the private fundraising and alumni relations organization for UW-Madison is recruiting for an Engagement Program Coordinator to support Alumni Relations and Engagement!
The Engagement Program Coordinator provides operational logistical communications and customer relations support for engagement programs and initiatives across the organization. This position coordinates program implementation constituent engagement activities project workflows event logistics communications processes and administrative operations.
The coordinator serves as a key liaison among internal teams volunteers constituents campus partners vendors and external stakeholders while ensuring successful execution of programs events and cross-functional initiatives. This role supports project management customer service operations communications coordination process improvement efforts and administrative systems that advance organizational goals.This is a hybrid role that will require you to work in our Madison WI office location at least two days weekly.
The Wisconsin Foundation and Alumni Association (WFAA) is a private nonprofit corporation that encourages individuals and organizations to make gifts to the university and to connect with the 2014 the UW Foundation merged with the Wisconsin Alumni Association to better serve a growing population of UW alumni and donors. We believe that private support grows out of good relationships between campus leaders faculty and program staff who need support and the alumni and friends who want to invest in UWMadison. We provide important engagement opportunities to link UWMadison alumni to each other and to their alma mater building a strong community of Badgers.
Just as the university community benefits from differing viewpoints perspectives and experiences inclusion and diversity are imperative for the success of our mission. WFAA values people and the differences that they bring to the organization and creates an environment in which all staff members and constituents feel respected and have opportunities to thrive.
Program Operations and Delivery
- Partners with program leaders and project teams to coordinate planning implementation and ongoing operational support for engagement programs and initiatives.
- Maintains project plans timelines schedules and task tracking systems to ensure successful program execution.
- Supports program application nomination registration selection or participation processes as assigned.
- Coordinates materials resources and participant communications necessary to support program operations.
- Monitors project progress tracks deliverables and follows up with stakeholders regarding outstanding tasks and deadlines.
- Assists with program evaluation assessment and continuous improvement efforts by utilizing alumni engagement metrics.
Event and Constituent Experience Coordination
- Cultivates positive constituent and campus partner experiences through responsive communication and proactive problem solving.
- Provides onsite event support troubleshooting setup and participant assistance as needed.
- Coordinates event-related vendors contractors volunteers and service providers.
- Assists with presentation materials briefing documents signage supplies and event communications.
- Supports registration processes attendee communications accommodations transportation needs event materials and onsite operations.
Constituent Relations and Administrative Operations
- Serves as a point of contact for constituent inquiries requests and service concerns.
- Supports administration of shared communication channels customer service tools databases and related operational systems.
- Maintains accurate records documentation correspondence reports and program files.
- Assists with implementation of business processes administrative procedures and operational best practices.
- Identifies process improvement opportunities and helps implement solutions that improve efficiency and constituent experience.
- Supports budgeting expense tracking purchasing invoicing fulfillment activities and other administrative needs as assigned
- Delivers exceptional customer service to both internal and external constituents.
- Responds promptly courteously and thoroughly to inquiries taking initiative to find information and resolve issues.
Project Coordination Communications and Collaboration
- Coordinates project workflows and communication among internal teams volunteers vendors and external stakeholders.
- Supports development review distribution and implementation of program-related communications and marketing materials.
- Assists with audience coordination participant tracking reporting requests and information management activities.
- Schedules meetings prepares agendas and materials tracks action items and maintains project documentation.
- Develops presentations reports briefing materials and other resources to support organizational objectives.
- Collaborates across departments to support strategic initiatives and organizational priorities.
Required Qualifications:
- Bachelors degree or equivalent combination of education and experience.
- 1 year(s) experience coordinating complex programs events projects or engagement initiatives
- Valid drivers license.
Other Qualifications:
- Proficiency with Microsoft Office Suite (e.g. Word Excel Outlook).
- Experience with project management software and workflow tools.
- Experience using CRM systems event registration platforms and communication management tools.
- Experience supporting customer service operations or constituent relations functions.
- Experience coordinating multiple projects simultaneously in a deadline-driven environment.
- Strong project management and coordination skills.
- Exceptional organizational skills and attention to detail.
- Ability to manage multiple priorities simultaneously.
- Strong written and verbal communication skills.
- Ability to build effective working relationships with diverse stakeholders.
- Sound judgment discretion and professionalism.
- Initiative and ability to independently identify and resolve problems.
- Ability to learn and effectively utilize business systems and technology tools.
- Availability to work flexible hours including evenings and weekends.
- This position requires some moving and carrying of event materials up to 25 pounds.
At WFAA we are dedicated to creating an inspiring creative and respectful work environment for our employees. We offer competitive pay and an outstanding benefits program including a generous 10% 401k contribution after just one year of service! Join us and be part of a team that values your growth and well-being.Click hereto learn more about our employee benefits!
The Wisconsin Foundation and Alumni Association is an Equal Opportunity Employer *The Wisconsin Foundation and Alumni Association is the doing business as name of the merged organization comprising the University of Wisconsin Foundation () and the Wisconsin Alumni Association (). Its legal corporate name is registered as the University of Wisconsin Foundation.
Required Experience:
IC
About Company
The Wisconsin Foundation and Alumni Association combines the expertise of the University of Wisconsin Foundation and the Wisconsin Alumni Association to strengthen and enhance UW–Madison’s status as a world-class university.
