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Engagement Manager
Job Location:
Job Location:
Richmond, VA - USA
Yearly Salary:
USD 140000 - 180000
Yearly Salary:
Posted:
29 September 2026 (Yesterday)
Posted:
Application Deadline:
27 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Were hiring an Engagement Manager
Employment type: Full Time/Direct Hire
Location: Northern Virginia/DC Metro Area & Richmond VA
Location Type: Hybrid - Home Office/Local Ippon office
About Ippon:
The Ippon story started in 2002 in Paris France - cue in the accordion. Our founder and CEO Stéphane Nomis used his unique experience as an international Judo champion to create a culture based on the sports values of ambition and excellence. Our USA Headquarters office is located in Richmond VA with additional offices in New York NY Washington DC and Charlotte NC. We are a technology consulting firm that specializes in helping accelerate our clients digital roadmap in the areas of Product Management Cloud Data and Software Engineering.
About the position:
The Engagement Manager owns the long-term health relationship and growth trajectory of 12 assigned strategic accounts. The role sits at the intersection of client relationship stewardship account revenue growth and internal orchestration accountable for extending existing work originating new opportunities and making sure the client experiences one coherent Ippon not a set of disconnected project teams.
The role carries two distinct sets of responsibilities. Billable work: acting as a hands-on project/program lead applying deep subject matter expertise to the delivery of active engagements. Non-billable work: driving account growth through relationship building need sensing and opportunity development. The ideal candidate brings strong project/program management skills executive presence a passion for delivering innovative solutions and the hunger to find and chase growth opportunities. Financial services domain experience is strongly preferred along with a genuine curiosity to develop a deep understanding of the clients business.
Roles and Responsibilities:
Billable Work Project Oversight & Subject Matter Expertise
- Own delivery by serving as a billable consultant applying project program or product management expertise on assigned engagements matched to what the clients engagement actually needs.
- Develop and manage project/program plans timelines budgets and resource allocation or own product roadmap and backlog priorities when serving in a product management capacity.
- Lead a regular cadence of client meetings to review status action items and deliverables.
- Collaborate with cross-functional and technical teams to keep delivery on time and on budget.
- Identify and mitigate project risks and resolve issues before they escalate.
- Work with the Technical Lead to assign responsibilities within the project team and set clear expectations.
- Optimize and negotiate resource allocation to maximize project efficiency.
- Ensure the Ippon delivery playbook is followed and feed back ideas on process improvements.
Non-Billable Work Account Growth
Relationship Building & Business Acumen
- Build and personally maintain relationships across multiple levels and functions of the client organization backed by a live stakeholder/relationship map (role influence sentiment last touchpoint) and a regular cadence of relationship-only touchpoints separate from project status meetings.
- Understand the clients business strategy budget cycles org structure and competitive pressures well enough to connect Ippons capability to what the client is actually trying to achieve bringing outside market and industry perspective into client conversations.
Growth & Opportunity Development
- Own a revenue target for the assigned account(s) delivered through a mix of extension of existing engagements and net-new opportunities; track every active SOWs end date and drive extension conversations 68 weeks ahead of expiration.
- Co-draft SOW extensions and change orders with the AE and finance and partner with the AE and pre-sales team to scope and draft proposals and SOWs for new opportunities.
- Build structured account intelligence over time (org charts budget cycles technology roadmap competitive pressures) and run a deliberate need-sensing cadence (skip-levels delivery-lead debriefs post-go-live retros to surface needs before theyre formal projects).
- Maintain the accounts pipeline in Salesforce with realistic stages and a weighted forecast and speak to coverage ratio against target at any point in the quarter.
Account Health & Internal Alignment
- Own the overall account health view delivery quality relationship strength financial health and growth trajectory and run or actively shape Quarterly Business Reviews with a clear agenda and honest scorecard.
- Escalate internally with enough lead time that leadership hears about risk from the Engagement Manager first not the client.
- Align delivery leads AE practice leadership staffing/talent and finance around a single current view of the account through a regular internal sync and manage handoffs cleanly when a delivery lead rotates off.
- Use Claude (Chat Cowork Design) and account health dashboards to prepare for meetings synthesize account intelligence and turn notes into account plan updates (a force multiplier not a replacement for client time).
Competencies we are looking for:
- Bachelors degree or equivalent experience.
- 5 years of experience as a PM in a client-facing IT consulting role with strong knowledge of project management methodologies and best practices.
- 3 years of experience as a PM supporting technical product roadmaps and strategies.
- Strong communication leadership and interpersonal skills; comfortable pivoting between business and technical audiences.
- Experience working in or strong familiarity with the financial services domain (enterprise experience with a large financial services company preferred).
- Familiarity with Salesforce and with Claude (Chat Cowork Design) or comparable AI tools for account planning and client prep.
- Prior experience in Product Management Project/Program Management or IT Strategy.
- Account management or change management certification a plus
- Availability to travel to client sites for major meetings (QBRs executive touchpoints kickoffs) typically 4 trips per year across assigned accounts roughly 5-10% travel.
What we offer:
- Generous Paid Time Off policy - Ippon offers flexible time off to help you be your best
- Health dental and vision insurance We are dedicated to helping our employees live healthier lives through comprehensive health programs
- 401k with company match - Ippon offers an industry leading 401(k) matching plan
- Family Leave - We support the importance of family and offer maternity paternity and family medical leave plans
- A fun smart and healthy work environment focused on our values and teamwork
$140000 - $180000 a year
We value the diversity and different perspectives each of our employees bring to Ippon Technologies.
Ippon Technologies is an equal opportunity employer. All applicants will be considered for employment without attention to race color religion sex sexual orientation gender identity age national origin veteran or disability status.
Visit us on LinkedIn or at to learn more.
So do YOU speak Ippon
Required Experience:
IC
About Company
Cabinet de conseil en technologie et d'expertise en développement de logiciels innovants. Nous accompagnons les entreprises dans leur transformation numérique.
