Engagement Manager Revenue Cycle

The Engagement Manager supports operational functions related to appointment scheduling provider template design financial clearance and front-end revenue cycle activities. This role works closely with clinical departments to improve workflow efficiency standardize processes and enhance patient access and financial performance. The position serves as a liaison between operational and clinical teams helping identify revenue opportunities optimize scheduling and financial processes and support patient-centered service delivery.

• Manage revenue cycle operations for assigned clinical departments including registration charge capture charge reconciliation denials management and write-offs.
• Identify revenue improvement opportunities and support implementation of operational solutions.
• Prepare and present monthly operational and financial reports including budget performance accounts receivable metrics denial trends charge lag and provider productivity.
• Analyze accounts receivable reports to identify denial patterns and process improvement opportunities.
• Assist with revenue forecasting budget development and financial analysis for clinical departments and new service initiatives.
• Develop financial models and revenue projections for expansion projects and new clinical programs.
• Monitor provider productivity metrics and patient access performance indicators such as appointment availability cancellations and no-show trends.
• Make recommendations to improve provider scheduling templates and patient access workflows.
• Respond to patient billing concerns and coordinate issue resolution with operational and clinical leadership.
• Collaborate with analytics finance strategic planning and clinical teams to support operational goals.
• Maintain strong working relationships with department leadership and stakeholders.
• Utilize reporting tools and systems to analyze workflow performance and operational efficiency.

• Bachelors Degree required; Masters Degree preferred.
• Minimum 5 years of experience in access templates analytics scheduling operations or revenue cycle functions.
• Strong understanding of healthcare operations and patient access workflows.
• Experience with revenue cycle processes including scheduling financial clearance prior authorizations or patient access operations.
• Advanced proficiency in Microsoft Excel Word PowerPoint and Access.
• Experience with EPIC preferred.
• Strong analytical reporting and problem-solving skills.
• Excellent communication and presentation abilities.
• Ability to manage multiple projects and collaborate across departments.
• Experience supporting clinical departments and operational teams preferred.
• Strong organizational and workflow optimization skills.