Eng- SW Tech Spec I
Centennial, CO - USA
Job Summary
Technical Support Engineer: Provides technical support to field engineers technicians and product support personnel who are diagnosing troubleshooting repairing and debugging complex electro/mechanical equipment computer systems complex software or networked and/or wireless systems. Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design reliability and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training. Provides support to customer/users where the product is highly technical or sophisticated in nature.
About Company
Quantum delivers the most comprehensive and cost-efficient end-to-end data management solutions designed for the AI era.