Endpoint Regional Manager IT Manager I (Pee Dee Region)

Are you passionate about making a real difference in peoples lives Join our team at the SC Department of Behavioral Health and Developmental Disabilities (BHDD) where we are dedicated to providing compassionate and accessible care to our community. We are seeking anIT Endpoint Regional Manager (Pee Dee)who is motivated to help individuals and families navigate lifes challenges and achieve long-term wellness. If you want to use your skills to build a healthier more resilient community we encourage you to apply.

• Supervise staff to include preparing performance planning and evaluation documents and related personnel paperwork. Coach counsel and train employees. Establish and monitor work processes implement management policies and Initiatives promote teamwork and ensure regional endpoint staff are trained and accountable for assigned support work.
• Manage the Pee Dee Region Endpoint Support Team. Provide oversight and operational management of endpoint support tickets; plan and document support procedures; guide team members in remote support tools imaging on-site troubleshooting coordination with the Service Desk escalation of Issues timely resolution and improvements to customer support.
• Coordinate compile develop and maintain documented processes and procedures for implemented endpoint technologies as they relate to endpoint support. Collaborate with support technicians and the Service Desk to identify needed documentation ensure accurate process documentation and train support technicians and service desk team members as needed.
• Perform operational support and debugging and serve as liaison between support technicians engineers system administrators and application vendors for escalated support issues. Research elevate and implement approved measures to increase security reliability and confidentiality of endpoint solutions and coordinates customer support Issues with agency representatives.
• Operationally manage endpoint technologies to ensure infrastructure software and system configurations are maintained. Monitor research elevate schedule and Implement approved upgrades patches and configuration changes; follow change management policy; meet project deadlines; and research improvements to ticketing workflows and support processes.
  

• A bachelors degree in communications business administration information technology mathematics statistics management information science or a related field.
• Experience in telecommunications data processing and/or information technology. Relevant experience may substitute for the bachelors degree on a year-for-year basis.

• Demonstrated experience leading endpoint support desktop support service desk coordination or related IT support operations. Experience should include supervision or lead coordination of technical staff ticket triage customer service endpoint Imaging/deployment troubleshooting documentation and coordination with infrastructure security application and vendor teams.
• This position is essential for regular dally business operations and may be required to report to work during emergency situations or hazardous weather events as directed by management.
• Position may require travel to BHDD facilities routine driver duties evening/weekend work on-call or call-back support use or a mobile communications device and lifting or moving endpoint equipment up to 50 lbs.

• Supervisory experience In a multii-site enterprise IT environment
• Experience with IT service management / ticketing tools
• Microsoft 365 Windows endpoint management imaging remote support and asset/inventory processes; and ITIL Foundation CompTIA A/Network/Security Microsoft endpoint-related or project management certification.
• Bilingual abilities in English and Spanish (or another language) are a plus.

Post hire employees must have:

• Knowledge of the principles and techniques of plannlng programs and work activities In an Information technology environment.
• Ability to plan and supervise the implementation of short- and long-range information technology-based activities and objectives.
• Ability to plan organize direct and review the work of technical personnel.
• Ability to establish and maintain working relationships with users technical staff management vendors and others.
• Knowledge of the needs and priorities of the agency.

The Department of Behavioral Health and Developmental Disabilities is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race color religion sex (including pregnancy childbirth or related medical conditions including but not limited to lactation) national origin age (40 or older) disability or genetic information.

Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.

The Department of Behavioral Health and Developmental Disabilities offers an exceptional benefits package for full time (FTE) employees:

• Health dental vision long-term disability and life insurance for employees spouse and children. Click here for additional information.
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• Paid Parental Leave
• S.C. Deferred Compensation Program available (S.C. Deferred Compensation)
• Retirement benefit choices*
  • State Retirement Plan (SCRS)
  • State Optional Retirement Program (State ORP)

*Enrollment in one of the listed plans is required for all FTE employees; please refer to the contribution section of hyperlinked retirement sites for the current contribution rate of gross pay.