End User Support Technician Mid

The Opportunity:

CACI is seeking an End User Resource Specialist (Mid) to join our team in Arlington VA. The End User Tech provides intermediate level on-site technical support for customer/company network systems. Performs non-routine installation and/or maintenance assignments. Tests locates repairs and troubleshoots network equipment problems.


Responsibilities:

Collaborates with customer/company and colleagues and other resources to gain a better understanding of the issue(s) to be resolved.
Effectively manages time to respond to service calls in a timely fashion.
Completes intermediate installations and perform system test procedures. Troubleshoots and resolves issues that cannot be solved remotely.
Provide surge support to other teams as needed during times of surge
Performs smaller scale (move adds or changes of clients) equipment as needed.
Prepares for on-site installations by reviewing site requirements.
Obtains software and reviews relevant documentation prior to visiting customer sites.
Provides technical support for end user hardware (laptops printers tablets mobile devices) and peripherals software (COTS GOTS Web) audiovisual display systems and wireless technologies
Stages the installation and upgrades in a lab environment prior to the site visit when necessary.
Documents all changes in ServiceNow ticketing system to ensure all asset and configuration information is up to date
Executes and maintains IT asset inventory information completing ad hoc inventories and updating asset lists
Performs implementation of software and hardware solutions; integrating with the customers network and equipment.
Troubleshoot sand resolves technical issues as they occur.
Provides basic system administration training to technical users.


Qualifications:

Required:

High School diploma and minimum six years relevant experience.
Minimum of 2 years supporting a federal contract
Background in WIN 11 support systems analysis network or software design/administration requirements analysis or systems/applications software development.
Proven analytical and problem-solving abilities
Ability to conduct research into PC and software issues and products as required

Experience with Active Directory/Intune

Experience working in an ITSM such as Remedy or ServiceNow

Ability to obtain a DHS HQ EOD
Ability to escalate issues appropriately and timely to leadership


Desired:

ITIL v4 Foundations
HDI Desktop Support Technician

What You Can Expect:

A culture of integrity.

At CACI we place character and innovation at the center of everything we do. As a valued team member youll be part of a high-performing group dedicated to our customers missions and driven by a higher purpose to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. Youll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together we will advance our nations most critical missions build on our lengthy track record of business success and find opportunities to break new ground in your career and in our legacy.

Pay Range:

There are a host of factors that can influence final salary including but not limited to geographic location Federal Government contract labor categories and contract wage rates relevant prior work experience specific skills and competencies education and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI you will receive comprehensive benefits such as; healthcare wellness financial retirement family support continuing education and time off benefits.

The proposed salary range for this position is: