End-User Support Specialist
Job Location:
Washington DC, WA - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Foley Hoag a highly regarded and dynamic international law firm seeks an End-User Support Specialist to provide on-site IT support to the attorneys and staff in the Washington D.C. office of the firm. The End-User Support Specialist will demonstrate outstanding customer service provide responsive deskside and A/V support advocate for user needs and collaborate with IT teams across other offices and remote locations to resolve issues. The ideal candidate for this position will bring experience working autonomously in fast-paced environments familiarity with networks applications hardware and strong critical-thinking skills needed to identify issues quickly and escalate as necessary.
This role requires 100% on-site presence in ourWashington with the potential for hybrid work opportunities depending on the required business needs asdeterminedby your supervisor. This position isovertimeeligibleand occasionally responsibilities may fall outside of traditional working hours.
Responsibilities:
- Provision and image laptops/desktops using Intune; configure loaner devicesand mobile devices for employees
- Move PC equipment; swap internal components such as memory hard drives as needed
- Troubleshoot hardware/software issues and work with other IT teams to resolve problems
- Troubleshootprinting issues
- Meeting and Event Conferencing support
- Maintenance and troubleshooting of conference room hardware and software devices
- Working directly with AV Manager and AV team to support end user needs
- Manage vendors when needed on site
- Troubleshoot local network issues ranging from bad network cable to workstation connectivity network switch malfunctions and server failures
- Maintain and track IT assets and inventory for the DCoffice.
- Move/maintain/lift server equipment out of/into racks for replacement and upgrades
- Liaison with users and the IT Operations group in the Boston office when needed
- Train users in the firms core software applications asrequired
- Provide in-person training for core applications and IT policies in coordination with the training manager.
- Coordinate all technology requirements for attorneys engaged in international travel
- Provide document scanning training and support
- Track and document support issues in ticketing system
- Complete system updates and reboots as needed; flexibility to work outside standard business hours may berequired
- Ensure technology policies and security procedures are understood and followed byDCusers
- Support in coordination of key IT initiativesimpactingtheDCoffice
- Occasionallyassistwith off-sitesupport at hearingsWorldBank etc.
- Other duties as assigned
Qualifications:
- At leastfiveyears experience in IT support role; prior experience in legal or financial services environment is highly desired
- Excellent communication skills and ability to work independently.
- Outstanding customer service mentality and strong critical thinking and problem-solving skills;demonstratedtrack recordof taking initiative to find creative solutions to IT issues
- Superb written and verbal communication skills; ability to build strong relationships with users across theWashington
- Proficient in the use of Microsoft Office applications
- Knowledge supporting all Windows operating systemsiManageChangeProMetadact Innova Adobe Nuance and Mimecast
- Experience with CitrixXenDesktopand VPN environments
- Knowledge of laptop and desktop provisioning
- Familiarity withCisco/Jabbertelephone programming and troubleshooting
- Familiarity withvideoconferencinghardware and software(including but not limited toZoom Teams CiscoandCrestron)
- An appreciation for Foley Hoags core values of excellence service ethic collegiality and inclusivity
- Ability to lift and carry up to 15lbs with some stretching and bendingrequired.
Compensation range is $78500.00to $95900.00commensuratewith related experience andqualification. The salary of the candidate selected for this role will be set based on a variety of factors including but not limited to internal equity experience specialty and training. The above salary range (or hiring range)representsthe firms reasonable estimate of the range ofpossible compensationat the time of posting.
Search firm submissions are not requested nor considered for this position.
Terms and Conditions Bysubmitting this application I acknowledge receipt of and agree to the terms ofFoley Hoags Privacy Statement. I certify that answers given herein are true and complete to the best of my the event of employment I understand that false or misleading information given in my application constitutes grounds for immediate termination.I hereby authorize Foley Hoag LLP to investigate the information on this application my references work record education and other matters related to my suitability for employment. Furthermore I understand that just as I am free to resign at any time Foley Hoag LLP reserves the right to terminate my employment at any time and for any reason. I understand that no representative of Foley Hoag LLP has the authority to make assurances to the contrary.Foley Hoag LLP uses Greenhouse as a platform for our recruiting and hiring activities. Greenhouse may collect and use personal data that I provide after anonymizing the data to train their AI large language models. By applying to Foley Hoag LLP I consent to Greenhouses use of my data in this manner.
Accessibility Foley Hoag is committed to affording equal access to job opportunities to qualified applicants with disabilities. Individuals with a disability who require accommodation or assistance in the job application process for a posted position may contact . This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.
Foley Hoag LLP is an equal opportunity employer. This means that Foley Hoag LLP considers applicants for employment and makes employment decisions without unlawful regard to sex race color religion citizenship national origin ancestry sexual orientation gender identity age marital or domestic partner/civil union status military service or veteran statusdisability and any other characteristic covered by applicable federal state or local nondiscrimination laws.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
We do not pay search firm or agency fees when speculative and unsolicited candidate profiles are submitted. Please be advised that at this time we are not considering new agreements with search firms/agencies not currently on our preferred supplier list for Business Services Professionals recruitment.
Required Experience:
IC
