End User Support Specialist I

Agency

Department

Important Immigration information:

A Presidential proclamation issued on September 19 2025 imposes a $100000 fee on new H-1B petitions filed after September 21 be advised that Texas A&M University will NOT pay this if you need immigration sponsorship for your employment we recommend that you consult with your private immigration counsel at your own expense to ascertain whether your current immigration status would make a potential offer of employment from Texas A&M University subject to this fee.

In addition on January 27 2026 Texas Governor Abbot issued a moratorium on the filing of any new H-1B unless approved by the Texas Workforce if you will now or in the future require sponsorship for employment visastatusthis moratorium may affect our ability to employ you should you be selected as the final candidate.

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The salary isdeterminedin accordance withthe Universitys compensation structure and will becommensuratewith the candidates education and experience within the assigned salary range for this position.

The End User Support Specialist I position handles basic end-user support tasks such as finding and fixing problems with end-user devices and connections and talking to staff about how to solve issues with procedures and technology. It includes following up on issues and problems until they are solved or passed on and looking for causes and solutions to problems. This position helps individuals daily operations run smoothly.

Responsibilities:

• Troubleshoots a variety of end user computing and connectivity issues.

• Confers with personnel in resolving problems involving procedural and technical matters.

• Evaluates and follows through on issues and problems until resolved or escalated.

• Researches problems and recommends solutions.

• Provides established guidance recommendations and solutions in the use or selection of a variety of hardware and software products in order to achieve end users goals and in remain in accordance with policy requirements.

• Ensures work is accurate and in compliance with departmental or project quality standards.

• Provides training to end users on the use of widely used applications and various specialized software applications.

• Serves on committees to develop technical standards and direction.

• Determines information needs and requirements by meeting with customers and technical staff.

• Assists end users with new technology deployments.

• Assists with the evaluation of new technologies to determine their applicability with regards to end user needs.

• Performs other duties as assigned.

Required Education and Experience:

• Bachelors degree in applicable field or equivalent combination of education and experience.

• Four months of related experience.

Required Knowledge Skills and Abilities:

• Knowledge of word processing and spreadsheet applications.

• Knowledge of advanced IT intermediate troubleshooting client relations formulating and contributing ideas and knowledge of the Information Technology Interface Library (ITIL).

• Ability to multitask and work cooperatively with others.

Preferred Qualifications:

• One year of related experience.

Special Requirements:

• Applicants with equivalent experience in lieu of a Bachelors degree may be considered. One year of the related experience is the equivalent of one college year. Applicants being considered for the equivalency must have four years of related experience to meet the equivalency in lieu of a Bachelors degree plus the minimum required years of experience. Applicants being considered for the equivalency must have a total of four years of experience.

Job Posting Close Date:

• 09/30/2026

Required Attachments:

Please attach all required documents listed belowin the attachment box labeled as either Resume/CV or Resume/Cover Letter on the application. Multiple attachments may be included in the Resume/CV or Resume/Cover Letter attachment box. Anyadditionalattachments provided outside of the required documents listed below are considered optional.

• Resume or Curriculum Vitae

• Cover Letter

Application Submission Guidelines:

All applicantsare required toapply via our Career Site on or before the closing dateindicatedon the job posting. Applicant inquiries received via email and websites such as IndeedHigherEdJobs etc. will not be considered unless the individual has applied to the available position viathePVAMUCareersite.

The required documents listed in the above Required Attachments section must be attached to the application prior to the job closing dateindicatedto ensure full consideration for the applicationsubmitted. Please contact the Office of Human Resource on or before the closing dateindicatedabove at or should you needassistancewith the online application process.

Background Check Requirements:

All positions are security-sensitive. Applicants are subject to a criminal history investigation and employment is contingent upon the institutions verification of credentials and/or other information required by the institutions procedures including the completion of the criminal history check.

Equal Opportunity/Veterans/Disability Employer.