End User Computing Support Technician

Candidates who receive an offer will be required to successfully complete a background check and drug test as a condition of employment.

End User Computing Support Technician
Reno NV (onsite)
3Month Contract

Provides end-user technology support with a primary focus on the lifecycle replacement deployment configuration and support of workstation hardware laptops peripheral equipment and related software. Responds to end-user requests and technical issues while supporting NV Energy endpoint devices productivity applications and collaboration tools.

Essential Duties and Responsibilities

• Manages lifecycle replacement activities for end-user hardware including desktop workstations laptops monitors docking stations and peripheral equipment.
• Responds to end-user inquiries and support requests related to lifecycle replacement activities software installation system access and hardware/software evaluation.
• Installs configures images deploys and supports end-user computing devices.
• Uses work order and ticket management systems to document track prioritize and resolve user requests and technical issues.
• Provides support for endpoint devices connected to the NV Energy network.
• Troubleshoots hardware software connectivity and end-user application issues and works with users to achieve timely resolution.
• Assists in evaluating and recommending system modifications or configuration changes designed to reduce recurring user issues and improve the end-user experience.
• Provides support for Microsoft 365 applications including Microsoft Office and collaboration tools such as Microsoft Teams.
• Participates in user acceptance testing and implementation activities related to new hardware software system upgrades or technology changes.
• Assists in developing documentation procedures instructions and communications for both Information Technology personnel and end users.
• Provides professional and responsive customer service while working directly with employees at varying levels of technical proficiency.
• Under supervision prepares and presents reports status updates and other information to management as requested.
• Performs other related duties as assigned.

Required Skills and Qualifications

• Experience using IT service management or ticketing software. Experience with Remedy is preferred; experience with comparable ticketing platforms is acceptable.
• Experience with workstation imaging and deployment technologies. Experience with Microsoft SCCM/Microsoft Configuration Manager and/or Microsoft Windows Autopilot is preferred.
• Working knowledge of Microsoft 365 and Microsoft Office productivity applications.
• Experience troubleshooting desktop and laptop hardware software peripherals and common end-user technology issues.
• Strong customer service and interpersonal skills with the ability to communicate technical information clearly to non-technical users.
• Ability to organize and prioritize multiple service requests and assignments.
• Strong problem-solving and troubleshooting skills.
• Ability to work effectively both independently and as part of an IT support team.

Preferred Qualifications

• Experience supporting end-user computing environments within a large corporate or enterprise organization.
• Experience supporting Microsoft Teams and other Microsoft 365 collaboration tools.
• Experience performing hardware refreshes device migrations or enterprise lifecycle replacement projects.
• Strong attention to detail and documentation skills.
• Demonstrated ability to follow established processes while identifying opportunities for process or system improvement.

Key Competencies

• Customer Service
• Technical Troubleshooting
• Attention to Detail
• Organization and Prioritization
• Communication
• Documentation
• Problem Solving
• Team Collaboration

Metasys Technologies/NVISH is an equal opportunity employer. All applicants will be considered for employment without attention to race color religion sex sexual orientation gender identify national origin veteran or disability status.