End User Comp Specialist Associate

Lampton Building

535 Hancock Street Louisville KY 40202

First Shift (United States of America)

About UofL Health:
UofL Health is a fully integrated regional academic health system with five hospitals four medical centers nearly 200 physician practice locations more than 700 providers the Frazier Rehab Institute and Brown Cancer Center.
With more than 12000 team membersphysicians surgeons nurses pharmacists and other highly skilled health care professionalsUofL Health is focused on one mission: delivering patient-centered care to each and every patient each and every day.

Position Summary and Purpose
Reporting to the Manager but under the daily oversight of the Intermediate or Senior Specialist the End User Computing Specialist - Associates role is to provide a single point of contact for end users to receive support and maintenance within the organizations desktop computing environment. This includes installing diagnosing repairing maintaining and upgrading all hardware and equipment to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person by telephone or via e-mail) in a timely and accurate fashion and provide end-user assistance where required.

Essential Functions:
Develop and maintain an inventory of all monitors keyboards hard drives modems network cards and other components and equipment.
Accurately document instances of desktop equipment or component failure repair installation and removal.
If necessary liaise with third-party support and equipment vendors.
Perform onsite analysis diagnosis and resolution of complex desktop problems for end users and recommend and implement corrective solutions including offsite repair for remote users as needed.
Install configure test maintain monitor and troubleshoot end-user workstations laptops tablets printers and related hardware and software in order to deliver required desktop service levels.
Assess the need for and implement performance upgrades to workstation boxes including the installation of CPUs I/O and NIC cards hard disks ribbon cables hard drives RAM memory chips CD-ROMs and so on.
Collaborate with system/network administrators to ensure efficient operation of the companys desktop computing environment.
Where required administer and resolve issues with associated end-user workstation networking software products.
Receive and respond to incoming calls pages and/or e-mails regarding desktop problems.
Answer and perform moves adds and changes (MAC) requests as they are submitted by users and/or business managers.
Ensure that physical desktop connections (i.e. RJ-45 Ethernet jacks RJ-11 telephone modem jacks connectors between workstations and servers etc.) are in proper working order.
Prepare tests and applications for monitoring desktop performance and then provide performance statistics and reports.
Assist in preparing maintaining and upholding procedures for logging reporting and statistically monitoring desktop operations.
Configure test and troubleshoot mobile devices.

Other Functions:
Maintain compliance with all company policies procedures and standards of conduct.
Comply with HIPAA privacy and security requirements to maintain confidentiality at all times.
Performs other duties as assigned.

Job Requirements
(Education Experience Licensure and Certification)
Education:
High School Diploma or GED required
Associate degree in Systems Administration Computer Science Information Systems or related field. (preferred)
Experience:
1 years of related experience or equivalent combination of education/experience (required)
A or equivalent is a plus.

Job Cmopetency:
Knowledge Skills and Abilities critical to this role:
Highly self-motivated and directed with keen attention to detail.
Strong customer service orientation.
Experience working in a team-oriented collaborative environment.
Knowledge of applicable data privacy practices and laws.
Proven analytical and problem-solving abilities.

Language Ability:
Must be able to communicate effectively in both verbal and written formats.
Ability to present ideas in user-friendly language.

Reasoning Ability:
Ability to break down problems or tasks; scanning ones own knowledge and experience to identify causes and consequences of events.
Able to effectively prioritize tasks in a high-pressure environment.
Computer Skills:
Working knowledge of and experience with desktop hardware.
Knowledgeable of network and PC operating systems.
Knowledge of network protocols such as: TCP/IP DNS DHCP WINS and SMTP.
Able to develop and interpret certain technical documentation for training and end user procedures.
Moderate hardware troubleshooting experience.
Advanced knowledge of Microsoft Office products email systems and other off-the-shelf business applications.
Ability to deploy and maintain network printing solutions.
Able to conduct research into networking issues and products as required.

UofL Health Core Expectation:
At UofL Health we expect all our employees to live the values of honesty integrity and compassion and demonstrate these values in their interactions with others and as they deliver excellent patient care by:
Honoring and caring for the dignity of all persons in mind body and spirit.
Ensuring the highest quality of care for those we serve
Working together as a team to achieve our goals.
Improving continuously by listening and asking for and responding to feedback
Seeking new and better ways to meet the needs of those we serve.
Using our resources wisely
Understanding how each of our roles contributes to the success of UofL Health