Enablement Program Manager

At PowerSchool we are a dedicated team of innovators guided by our shared purpose of powering personalized education for students around the world. From the central office to the classroom to the home PowerSchool supports the entire educational ecosystem as the global leader of cloud-based software for K-12 education. Our employees make it all possible and a career with us means youre joining a successful team committed to engaging empowering and improving the K-12 education experience everywhere.

Team Overview

Our Customer Success (CS) team is on the frontline of engagement with our valued customers. The team is responsible for customer satisfaction retention and innovation to ensure a more personalized approach to our users needs.

Description

The Customer Enablement team plays a crucial role in enhancing customer satisfaction and retention by empowering employees with the knowledge tools and support they need to succeed.

Your day-to-day job will consist of:

• Being the primary Point of Contact for all Success Leadership to define enablement requirements assign appropriate teams and resources and report results
• Working closely with Success managers and leadership and CS Enablement peers to create effective and efficient training programs which align to Successs career framework
• Leading a regular cadence of updates and communications to the Success community related to enablement
• Monitoring operational activity (volumes key performance indicators/metrics trends product content changes etc.)
• Addressing any customer satisfaction issues which are the result of employee skill gaps
• Playing an integral role in the onboarding of new Success resources
• Working with a cross-functional set of internal stakeholders across Sales Support Services Success Product and Engineering to understand and prioritize product issues impacting Service and Support work
• Contributing to the growth and scale of our Success delivery readiness aligned to our Success go to market initiatives

Minimum Qualifications

• Minimum of 3-5 years of experience in a program manager or client support role.
• Bachelors degree or equivalent or equivalent years of relevant work experience.
• Travel occasionally up to 10-15% for key moments such as team summits training customer meetings company events etc. with increased frequency during peak periods based on business demands.
• Prior experience in Professional Services or Enablement.
• Experience working with channel and Success partners.
• Ability to thrive in a fast-paced environment with mulitple projects
• Strong attention to detail and time managment skills.
• Excellent oral and written communication skills
• Excellent customer service and conflict resolution skills
• Customer Relationship Managment experience

Preferred Qualifications

• Experience in design and delivery best practices with skillk process and product enablement
• Proficiency with Articulate 360
• Proficiency with Office 365
• Proactive mindset

Compensation & Benefits

PowerSchool offers the following benefits:

• Comprehensive Insurance Coverage (including Medical Dental Vision Pharmacy benefits Life Insurance and AD&D)


• Flexible Spending Accounts and Health Savings Accounts


• Short-Term Disability and Long-Term Disability


• Comprehensive 401(k) plan


• Generous Parental Leave


• Unrestricted paid time off (known as Discretionary Time Off - DTO)


• Wellness Program including ClassPass & Employee Assistance Program


• Tuition Reimbursement


• Optional Benefits: Pet Insurance Identity Theft Protection Student Debt Repayment Program and Prepaid Legal coverage

A reasonable estimate of the base compensation range for this position is $72500 - $101500 USD. This compensation range is specific to the United States and it incorporates many factors including but not limited to an applicants skills and prior relevant experience and training; licensures degrees and certifications; internal equity; internal pay ranges; and market data/range parameters.

EEO Commitment

PowerSchool is committed to a diverse and inclusive workplace. PowerSchool is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status. Our inclusive culture empowers PowerSchoolers to deliver the best results for our customers. We not only celebrate the diversity of our workforce we celebrate the diverse ways we work. If you have a disability and need an accommodation regarding our recruiting process please let us know by emailing