eMRO Client Services Representative (Onsite)
Job Location:
Job Location:
Kansas City, MO - USA
Hourly Salary:
$ 18 - 36
Hourly Salary:
Posted on:
4 hours ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare with leading businesses and products in diagnostics medical devices nutritionals and branded generic medicines. Our 115000 colleagues serve people in more than 160 countries.
We have an opportunity for the role of eMRO Client Services Representative within our Toxicology division based out of Richmond VA and this is an onsite role.
What Youll Work On
Required Qualifications
Preferred Qualifications
JOB DESCRIPTION:
Working at Abbott
At Abbott you can do work that matters grow and learn care for yourself and your family be your true self and live a full life. Youll also have access to:
At Abbott you can do work that matters grow and learn care for yourself and your family be your true self and live a full life. Youll also have access to:
- Career development with an international company where you can grow the career you dream of.
- Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
- An excellent retirement savings plan with a high employer contribution.
- Tuition reimbursement the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelors degree.
- A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
- A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity working mothers female executives and scientists.
The Opportunity
We have an opportunity for the role of eMRO Client Services Representative within our Toxicology division based out of Richmond VA and this is an onsite role.
Divisional Information
Toxicology delivers workplace drug and alcohol testing solutions that help employers maintain safe healthy and productive work environments.
Toxicology delivers workplace drug and alcohol testing solutions that help employers maintain safe healthy and productive work environments.
As the eMRO Client Services Representative youll have the chance to support the medical review process for workplace drug testing programs. Youll partner with clients laboratories clinicians and MRO vendors to ensure accurate compliant and timely results.
What Youll Work On
- Support drug testing services by coordinating medical review activities across a diverse client base.
- Partner with MRO vendors clinicians laboratories and internal teams to ensure accurate and timely case resolution.
- Document client and donor interactions review activities and issue details with a high degree of accuracy.
- Manage inbound and outbound phone calls and emails related to test results reporting documentation and process inquiries.
- Maintain compliance with medical review procedures and assist in resolving process-related issues.
- Coordinate receipt and review of source documentation resolving missing information or discrepancies.
- Verify the accuracy and completeness of results throughout the MRO review process.
- Request and track supporting documentation from vendors collection sites and clients to facilitate case completion.
- Perform follow-up activities to ensure reviews are completed within established timelines.
- Apply Abbott Rapid Diagnostics quality policies and procedures in daily operations.
Required Qualifications
- High school diploma or equivalent.
- Experience supporting customer client service administrative or operations processes requiring accuracy and documentation management.
Preferred Qualifications
- Bachelors degree from an accredited college or university.
- Call center or contact center experience.
- Proficiency with Microsoft Office applications including Word Excel and Outlook.
- Experience supporting drug testing occupational health or workplace screening services.
- Knowledge of Federal DOT drug testing regulations.
- Familiarity with collection laboratory and medical review procedures.
Learn more about our health and wellness benefits which provide the security to help you and your family live full lives: your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer committed to employee diversity.
Connect with us at on LinkedIn at and on Facebook at
The base pay for this position is
$18.45 $36.85/hourIn specific locations the pay range may vary from the range posted.
JOB FAMILY:
Customer Service
DIVISION:
TOX ARDx Toxicology
LOCATION:
United States > Kansas City : 8140 Ward Parkway
ADDITIONAL LOCATIONS:
WORK SHIFT:
Standard
TRAVEL:
No
MEDICAL SURVEILLANCE:
No
SIGNIFICANT WORK ACTIVITIES:
Keyboard use (greater or equal to 50% of the workday)Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.
EEO is the Law link - English: EEO is the Law link - Espanol: Experience:
Unclear Seniority
About Company
WHO WE ARE CREATING LIFE-CHANGING TECHNOLOGY From removing the regular pain of fingersticks as people manage their diabetes to connecting patients to doctors with real-time information monitoring their hearts, from easing chronic pain and movement disorders to testing half the world’s ... View more
