Employer Service Specialist

The Employer Services Specialist I (ESS I) will be responsible for timely managing employer communications education and troubleshoot technical assistance relating to the web-based system V3 and other Funds systems. The ESS I will timely address Employer issues and ensure effective and long-term problem resolution. The ESS I will provide in-depth information to Employers on all participant benefit plan changes and any continuing participant benefit updates. The ESS I will provide in-depth information to Employers on all benefit contribution rates rules and policies. The ESS I will plan as well as participate in Employer meetings seminars workshops and one-on-one sessions etc. The ESS I will timely research employee status and building account information; and contact Employers as needed. The ESS I reports directly to the Manager of Employer Relations. The ESS I will work closely with the Director of Employer Relations as well as other functional process owners as appropriate.

• Communicate daily with Employers;

• Calculate remittance obligations and explain to Employers;

• Follow-up with Employers on unpaid invoices;

• Provide on-going education and support of Funds systems programs rules policies and benefits.

• Follow the workflow and processes of Funds operations as they relate to Employers

• (Billing Collections Audit Eligibility and Contracts)

• Interface and coordinate with Senior Management in the following departments: Contracts IT Audit Billing and Collections (and other departments as required);

• Assist with the timely on-boarding of Employers onto electronic reporting;

• Participate in project work assigned to the department;

• Able to build relationships with a broad range of people;

• Draft letters e-mails memorandums and educational materials;

• Able to work as part of a team whether inter and/or intra departmental;

• Perform additional duties as directed by the Director of Employer Relations.

The incumbent is expected to 0-1 year of experience in employee and/or employer communications/relations.!!

High School Diploma with commensurate experience in finance and/or public relations/communications preferred.!!

Bilingual (English/Spanish)!!Strong customer service orientation in union environment.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.