Employee Support Coordinator

Employee Support Coordinator Seasonal

Long Beach CA Seasonal 8/1/26 through 11/15/26

Thirteenth Floor Entertainment Group is the nations leading creator of immersive story-driven entertainmentand proudly theworlds largest operator of Halloween attractions. With eighteen markets spanning Florida to California and millions of guests thrilled each year we dont just produce events. We redefine whats possible. Headquartered in Denver and powered by a team of fearless creators weve built a culture where curiosity collaboration and a relentless drive to go beyond expectations are the standardnot the exception. When you join Thirteenth Floor youre not just taking a job. Youre stepping into the magic behind the screams.

Returning applicants: If you have worked for Thirteenth Floor Entertainment Group in a prior season please contact your location manager directly regarding rehire status. Do not submit a new application through the online system.

What Youll Do
As our Employee Support Coordinator for Dark Harbor you are the direct link between our employees and their pay. Youll own payroll support processing for our event operationincluding a large seasonal workforcewhile serving as the go-to resource for employees who have questions concerns or needs related to their compensation. This role requires sharp working knowledge of California wage and hour law including daily overtime meal and rest period compliance. Accuracy responsiveness and trust are the foundation of this rolebecause when our people feel taken care of they can focus on creating extraordinary experiences for our guests.

• Serve as the dedicated employee-facing point of contact for all payroll-related questions and concerns for theteam

• Respond promptly and accurately to employee inquiries related to timekeeping paychecks anddata updates.

• Identify and resolve payroll discrepancies quickly escalating to the Payroll when appropriate and always closing the loop with the employee

• Coordinate withlocation managers and supervisors to ensure timekeeping accuracy communicate payroll deadlines and resolve submission issues before each processing cycle

• Communicate payroll schedule changes system updates or California compliance-related impacts to employees and site leadership in a clear and timely manner

• Apply and monitor California-specific wage and hour rules including daily overtime (over 8 hours) double time (over 12 hours) and seventh-consecutive-day rules

• Track and audit meal period complianceensuring first and second meal periods are provided in accordance with California law and that missed period premiums are captured and paid correctly

• Monitor rest period compliance and ensure rest period premium pay is applied when required

• Maintain data integrity within Paycom through regular audits record updates and system reconciliations

• Support internal and external payroll audits by preparing documentation and records

• 2 years of California payroll processing experience required

• Direct hands-on experience applying California wage and hour lawdaily overtime meal/rest premiums split shifts and final pay rules

• Proficiency with a cloud-based HRIS/payroll platformPaycom experience strongly preferred

• Strong attention to detail with the ability to manage competing deadlines without errors

• Outstanding interpersonal and communication skillsyou are approachable clear and calm when employees are frustrated or confused

• Ability to handle sensitive and confidential information with discretion and sound judgment

• Proficiency in Google Workspace (Gmail Drive Sheets)

• Experience supporting a seasonal or large variable-hour workforce strongly preferred; entertainment hospitality or events-industry background a plus

• Must be 18 years of age or older

Hourly Rate:$19213 based on experience paid out biweekly
Employment Type:Seasonal/Temporary
Expected Season Duration:8/1/26 through 11/15/26
Work Schedule:Evenings weekends and holidays required during the operational season

This is a seasonal/temporary position with an anticipated end date. Employment beyond the stated season is not guaranteed.

Pursuant to California SB 1162 the hourly pay rate for this position is listed above. Thirteenth Floor Entertainment Group will not request or consider salary history in making compensation decisions.

Thirteenth Floor Entertainment Group participates in E-Verify. As required by federal law we will verify the identity and employment eligibility of all hired individuals.

Thirteenth Floor Entertainment Group is an equal opportunity employer and complies with all applicable federal state and local employment laws including theCalifornia Fair Employment and Housing Act (FEHA). All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin ancestry disability medical condition genetic information marital status military or veteran status age or any other characteristic protected by law.

Thirteenth Floor Entertainment Group will consider qualified applicants with a criminal history pursuant to theCalifornia Fair Chance Act (AB 1008). You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made.

Applicants with disabilities may request reasonable accommodations at any point in the hiring process by contacting

Pursuant to theCalifornia Consumer Privacy Act (CCPA) applicants are entitled to know what personal information is collected during the hiring process and how it is used. To review our Applicant Privacy Notice visit link or contact HR at the email above.

Applicant Privacy Notice California Residents

In connection with your application for employment Thirteenth Floor Entertainment Group (TFEG) collects personal information about applicants as permitted and required by law. The categories of personal information we may collect include: identifiers (such as name address email and phone number); professional and employment-related information (such as work history references and qualifications); education information; and background check information where applicable and permitted. This information is collected for the purpose of evaluating your candidacy processing your application and fulfilling our legal obligations as an employer. We do not sell applicants personal information. Personal information collected during the hiring process is retained in accordance with applicable law and our internal data retention policies. If you have questions about how your personal information is collected or used please contact Human Resources at