Employee Success Associate
Job Location:
Jersey, NJ - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
As an Employee Success Associate you will support Portfolio Management and Governance playing a pivotal role strengthening enterprise execution by running governance mechanisms that convert complex cross-domain work into timely decision-grade outcomes. The role operates across EX HR GT Workplace Services and Corporate Functions supporting the firmwide employee experience portfolio
This role supports the change governance system that keeps employee-facing priorities executing predictably and on time through disciplined operating rhythm decision support dependency management and readiness standards. The Associate ensures leaders have clear signal on what changed what is at risk what decisions are required and where cross-domain seams require escalation. Coverage spans Tiers 13 with time and rigor weighted toward Tier 1 forums decisioning and integration (per hiring manager input).
The goal of the Employee Experience (EX) HR function is to create cohesive frictionless and personalized employee experiencesso employees can get help and complete what they need quickly and easily.. Be a part of this experience!
- Helps execute product adoption expansion and retention activities to support a healthy customer base
- Tracks and analyzes key metrics to measure customer success
- Establish and manage Tier 1 governance forum processes encompassing agenda creation pre-read intake and quality assurance participant coordination and post-forum action tracking. Ensure forums deliver decision-ready results by documenting outcomes assigning actions confirming accountable owners and capturing closure dates.
- Provide support for decision-making maintain the decision log and coordinate escalation routing. Oversee the Tier 1 decision log to include required decisions contextual options recommended pathways (where applicable) accountable owners deadlines outcomes and follow-up actions.
- Maintain a single source of truth (SSOT) for decisions across Tiers 13 with enhanced accuracy for Tier 1 regarding milestones ownership dependencies risks/issues decision needs and readiness evidence.
- Facilitate evidence-based readiness reviews and tollgates by collecting validating and synthesizing relevant artifacts in accordance with defined standards and checklists (guided by hiring manager input).
- Drive seam management and ongoing process improvement by proactively identifying cross-domain seam risksspanning process policy product control and channel handoffsthen recommending escalation routes where ownership or sequencing is ambiguous. Lead retrospectives for Tier 1 and as needed for Tiers 23; convert observations into governance enhancements including updated templates checklists operating procedures and evidence standards.
- Utilize for action tracking and rhythm management Tableau for portfolio and health visualization as appropriate and ServiceNow for service management insight and intake alignment (per hiring manager input).
- Prepare standard executive communications in Excel and PowerPoint as required for pre-reads and leadership briefings (as directed by hiring manager). Support the design and execution of tailored change strategies collaborating across teams to assess changes and evaluate potential impacts.
- 2 years of experience or equivalent expertise in customer success or a relevant domain area
- Comfortable using technology with a willingness to learn new technological skills programs and tools
- Demonstrated analytical skills and critical thinking ability
- Candidates must have experience supporting governance operating rhythms portfolio reporting or cross-functional coordination within a complex matrixed environment as specified by hiring manager input
- Strong written synthesis and executive communication skills with the ability to translate ambiguous information into clear decision statements risks and recommended escalation paths
- Demonstrated operational rigor disciplined follow-through and comfort driving closure across multiple senior stakeholders without formal authority
- Experience with governance artifacts such as decision logs readiness/tollgate frameworks scorecards and RACI-driven decision rights
- Familiarity with employee-facing service seams across HR technology enablement workplace services and corporate function workflows
- Experience using JIRA SharePoint (SP) Tableau and ServiceNow for operating rhythm portfolio transparency and service visibility
- Strong governance discipline including agenda control decision capture action closure and standards enforcement
Required Experience:
IC
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
