Employee Services Assistant

Department: Employee Services Department

Reports To: AVP of Employee Experience

Classification: Non-Exempt

About Rogue Credit Union:

Rogue Credit Union is a member-owned not-for-profit financial cooperative headquartered in the Rogue Valley located in beautiful southern Oregon. Providing services to our members in select Oregon Idaho and California counties. We strive to make an impact in the communities we serve by living giving and supporting local. Our mission is to provide exceptional member experiences that build mutually beneficial relationships to create the most loyal members in the nation. Here at Rogue we believe in having a culture of happy team members who feel supported have the chance to grow their careers and LOVE where they work!

Role:

Supports Employee Services in the Human Resources functions by performing a variety of duties in an environment that models Rogue Credit Unions culture and values to internal members job applicants and community partners. Works in conjunction with the department to support Rogues Vision Mission and Values in the day-to-day operations. Provides administrative and clerical support maintaining employee records assisting with recruitment and onboarding processes and ensuring compliance with legal signage and credit union guidelines and procedures.

Essential Functions & Responsibilities:

20% Provides general administrative support including but not limited to phone and email correspondence completing expense reports maintaining records filing and data entry. Composes/develops letters documents and/or reports audits and edit others work etc. Utilizes Human Capital Management (HCM) software to input personnel information and onboard employees.

20% Supports Employee Services team with confidential employee interactions documentation and other direct assistance while maintaining a calm professional demeanor. Maintains privacy of individuals in a highly confidential department while ensuring management is apprised of situations as needed.

20% Assists with recruitment; posting job openings screening interviews drug screens background checks and other related tasks. Assists with payroll related tasks and data entry. Assists with benefits inquiries including enrollment changes and responding to employee questions.

15% Completes a variety of tasks regarding company vehicles condominiums hotel stays etc. while prioritizing best use. Ensures all tasks assigned are completed in a timely manner and proactively streamlines all actions. Communicates details with employees to ensure an exceptional experience.

15% Proactively stays updated on all Employee Services procedures and guidelines. This includes but not limited to Wellness Benefits Payroll and Recruitment. Responds to internal and external inquiries with friendly helpful and enthusiastic service. Ensures prompt and accurate follow through.

10% Proactively performs other duties as needed or assigned.

Knowledge & Skills:

Experience: One year to three years of similar or related experience.

Education: A high school education or GED.

Interpersonal Skills: Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution building relationships and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion requiring diplomacy and tact in communication.

Other Skills: Has excellent organizational and time management skills. Possesses excellent communication skills with the ability to create rapport. Requires good keyboarding skills with proficiency in Microsoft Word Excel PowerPoint and Outlook. Requires good composition/editing skills with an eye for quality and accuracy. Must be able to learn the credit unions policies and procedures. Has good judgment with the ability to work in a confidential environment. Can work independently with limited supervision. Is resourceful at problem solving. Valid drivers license with the ability to drive or access alternative transportation.

Physical Requirements: Some adjusting or moving objects up to 30 pounds in all directions. Must be able to remain in a stationary position often standing or sitting for prolonged periods. Repeating motions that may include the wrists hands and/or fingers while using computer. Communicating with others to exchange information. Perceiving the nature of sounds at normal speaking levels or without correction. Ability to receive detailed information through oral communication as needed. Close and continuous visual acuity to perform activities such as: preparing and analyzing data and figures transcribing viewing a computer terminal and extensive reading.

Work Environment: May require working occasional weekends or evening hours; otherwise normal workday with occasional overtime. Office environment with some outside work related to events managing resources or transporting materials. Exposed to potentially hazardous conditions i.e. robbery. Travel to the credit union facilities/regions may be required and a valid drivers license must be maintained.

Disclaimer:

Rogue Credit Union is a drug free workplace and requires a drug screening test within 48 hours of employment offer.

Rogue Credit Union is an Equal Opportunity Employer and makes employment decisions without regard to race color national origin religion sex age disability veteran status or any other protected class. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method please call .

This Job Description is not a complete statement of all duties and responsibilities comprising the position.