Employee Relations Director

The Crew Relations Director leads the Crew Relations team for a designated division overseeing end-to-end investigative support for Crew concerns across a multi-state multi-unit environment. This role partners closely with divisional leaders and cross-functional stakeholders to ensure timely resolution of issues mitigate risk and support a positive work environment.

Your Impact and Responsibilities:

• Lead and develop a team of field-based Crew Relations leaders overseeing performance and capability growth
• Oversee end-to-end fact-finding for all Crew-related matters within the division ensuring timely thorough and appropriate resolution
• Guide resolution of high-risk cases including EEO-based claims discrimination harassment retaliation wage and hour and Restaurant Leader issues
• Partner closely with senior leadership to support consistent and effective Crew Relations practices
• Oversee divisional performance management processes including guidance on disciplinary action
• Support operations leaders with senior-level performance management and complex employee issues
• Serve as the subject matter expert on applicable federal state and local employment laws within the division
• Identify trends and risk areas ensuring site-specific action plans and follow-up execution
• Oversee reporting to surface trends and inform recommendations for training communication and updates to Crew programs policies and practices
• Act as the divisional representative during crisis-oriented Crew matters leading escalation communication and post-incident follow-up with key partners

Travel Requirements:

Up to 5%

Qualifications :

• 7 years of direct experience providing employee relations or investigative support within a large-scale growth-oriented Restaurant retail or customer-focused organization
• Demonstrated HR leadership experience supporting large hourly non-exempt employee populations
• Experience managing complex investigations and advising leaders
• Bachelors degree in a related field or equivalent work experience
• Proven ability to lead teams influence stakeholders and coach at all levels
• Ability to manage highly confidential information with discretion and timeliness
• Exceptional interpersonal written and verbal communication skills
• Detail-oriented self-driven and able to manage multiple shifting priorities
• Proficiency in Microsoft Access Excel PowerPoint Outlook and Word with familiarity using case management systems

Preferred Qualifications:

• SHRM certification PHR or SPHR

Additional Information :

All your information will be kept confidential according to EEO guidelines.

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Remote Work :

No

Employment Type :

Full-time