Emergency Management Tool Support Specialist (AtHoc & Everbridge) Washington, DC

Support the U.S. Department of the Treasurys Office of Safety Health and Emergency Preparedness (SHEP)

Our client is seeking an experienced Emergency Management Tool Support Specialist to support the U.S. Department of the Treasurys Office of Safety Health and Emergency Preparedness (SHEP). This role is responsible for the administration support training and operational readiness of Treasurys emergency management technology platforms with a primary focus on BlackBerry AtHoc and Everbridge Visual Command Center (VCC).

This position serves as the technical liaison between Treasury stakeholders Departmental Offices IT and software vendors to ensure emergency communication systems remain secure operational and ready to support continuity of operations and emergency response activities.

If you have experience supporting enterprise applicationsparticularly AtHoc Everbridge or similar emergency notification platformsand enjoy combining technical support with user training and emergency preparedness we encourage you to apply.

Primary Systems Supported
The successful candidate will provide technical support and administration for:
BlackBerry AtHoc
Everbridge Visual Command Center (VCC)
Experience with these platforms is highly preferred. Candidates with experience supporting comparable emergency notification or crisis management platforms will also be considered.

Key Responsibilities

Emergency Management Systems Support

Administer maintain and troubleshoot BlackBerry AtHoc and Everbridge Visual Command Center (VCC).
Monitor system functionality and coordinate technical issue resolution with Treasury IT staff and software vendors.
Support software upgrades testing configuration changes and system enhancements.
Maintain user accounts distribution lists permissions and system databases.
Ensure emergency communication platforms remain operational and ready for exercises and real-world emergency activations.

Exercise Planning & Operational Support

Support continuity of operations (COOP) exercises and emergency preparedness activities.
Activate and monitor emergency notification systems during exercises and real-world events.
Assist with planning execution and after-action support for emergency exercises.
Participate in operational readiness activities to ensure system reliability.

Training & Documentation
Develop and update user guides Standard Operating Procedures (SOPs) and technical documentation.
Deliver instructor-led and virtual training for Treasury employees and Accountability Officers.
Provide ongoing technical support and guidance to system users.
Assist with onboarding new users and promoting effective system utilization.

Compliance & Security
Maintain documentation supporting cybersecurity compliance initiatives including FISMA requirements.
Assist with POA&M tracking and audit preparation.
Ensure supported systems comply with Treasury security standards and operational procedures.

Stakeholder Collaboration
Coordinate with Treasury SHEP personnel Departmental Offices IT contractors and software vendors.
Represent Treasury in technical meetings emergency management working groups and interagency forums.
Communicate technical information clearly to both technical and non-technical audiences.

Required Qualifications
Candidates should possess experience supporting one or more enterprise applications with strong preference given to those with experience in:
BlackBerry AtHoc
Everbridge Visual Command Center (VCC)
Experience with similar emergency notification or crisis management platforms (such as AlertMedia Rave Mobile Safety OnSolve or comparable enterprise notification systems) is also valuable.

Required Skills
Minimum of 3 years supporting enterprise software applications or technical systems.
Experience troubleshooting software applications and coordinating issue resolution.
Experience managing application users permissions databases or distribution lists.
Experience developing technical documentation SOPs or user guides.
Experience delivering end-user training.
Strong analytical and problem-solving skills.
Excellent written and verbal communication skills.
Strong customer service orientation with the ability to support both technical and non-technical users.
Proficiency with Microsoft Office Suite.

Preferred Qualifications
Experience supporting any of the following is highly desirable:
Emergency Management
Continuity of Operations (COOP)
Crisis Communications
Emergency Notification Systems
Incident Management Platforms
Government or Federal Contract Support
FISMA Compliance
POA&M Documentation
Exercise Planning
Business Continuity Programs

Education & Experience
High School Diploma or equivalent required.
Associates or Bachelors degree in Information Technology Emergency Management Homeland Security Computer Information Systems or a related field is preferred.
Equivalent professional experience will be considered.

Security Requirements
U.S. Citizen or Lawful Permanent Resident with a minimum of three years of U.S. residency.
Ability to obtain and maintain a Moderate Risk (MBI/Tier 2) Background Investigation.
Ability to satisfy Homeland Security Presidential Directive 12 (HSPD-12) requirements.

Ideal Candidate
The ideal candidate is a technically strong application support professional with experience administering enterprise software and supporting end users in a secure environment. They are comfortable troubleshooting complex systems collaborating with IT teams and vendors developing training materials and ensuring critical emergency communication platforms remain available when they are needed most.

Experience with BlackBerry AtHoc and Everbridge Visual Command Center (VCC) will position candidates for immediate success in this role.

Our client is an Equal Opportunity Employer