Eligibility Specialist Temp

As anEligibility Specialistyou will play a vital role indeterminingeligibility for publicassistanceprograms and managing over $65 million a year in benefits issued annually.Youlldeliver high-quality person-centered customer service while supporting essential programs that include but are not limited to Medicaid Food Assistance and financial programs.

This position is an excellent opportunity if you are:

• Starting a career in the Human Services field and want hands-on experience helping individuals and families.

• Seeking a career change that allows you to support your community while using your attention to detail and critical thinking skills.

• Working in a financial or administrative role and interested in transitioning to a more interactive purpose-driven and fulfilling career.
  

Schedule:This position is available fora part-time 15 hours per week schedule.Employee will work remotely unlessto come in for training or other business needs.

COMPENSATION:

Hiring Range: $25.28-$28.70 USD Hourly

Compensation will bedeterminedbased on education experience and skills.

ESSENTIAL DUTIES:

• Provide excellent customer service provided to internal and external customers and community members.

• Utilize critical thinking and meticulous attention to detail to ensure accuracy of data entry and final eligibility determinations.

• Effectively conduct interviews with customers requesting publicassistance communicate face-to-face in writing and over the phone with customers coworkers and community partners.

• Identifyand assess customers needs to provideappropriate solutionsand resources.

• Investigate customer complaints toidentifyroot causestake actionon resolutions and work through the best solution to the problem.

• Ability to be flexible to the changing business needs of the agency.

• Educate customers about available community resources and support services enhancing their ability to access essential programs.

• Identifyand report potential fraud cases to the Investigations Unit.

• Maintain effective organization and documentation skills. Exhibit self-motivation and the ability to work independently while also contributing positively to team dynamics.

• Troubleshoot systems and case issues as needed.

• Ensuretimelyadherence to state and federal mandated timeliness expectations for processing customer cases anddeterminingeligibility for publicassistanceprograms.

• Ability tomaintaincustomer confidentiality and data privacy.

• Attend training and pass all required exams tomaintainand enhance knowledge and skills.

• Performs other duties as assigned.

Please note this is not a case management position.

QUALIFICATIONS:

Research shows that women and other underrepresented and historically marginalized groups tend to apply only when they check every box in the posting. If you are reading this and hesitating to click apply for that reason we encourage you to go for it! A true passion and excitement for making an impact is just as important as work experience.

Minimum Qualifications:

• Experience: One year of work-related experience is.

• Education: High school diploma or an equivalent combination of education and experience.

Preferred Qualifications:

• Proficientindeterminingeligibility in Medicaid and SNAP benefitsutilizingthe Colorado Benefits Management System.

• Experience is working with local governments for administration of public benefits.

• Experience in customer service and de-escalation techniques

• Data entry experience in complex computer databases.

• Experience in a social/human services field.

• Spanish speaking skills preferred but not

• A genuine passion for helping community members with the ability to embody the mission vision and values of the County and Human Services.

• Proficiencyin understanding and applying county state and federal regulations while accurately inputting data into complex computer databases.

• Strong focus on accuracy and detail whenutilizingcomplex computer systems.

• Excellent communication skills to guide customers through the system and clarify program requirements.

• Cultural competency and trauma-informed practices.

• Strong organizational skills and a commitment to meeting deadlines.

• Capability to engage in difficult conversations with customers particularly when outcomes are not favorable.

• Ability to thrive in a fast-paced environment with frequent changes to program rules and guidelines.

• Strong time management and prioritization skills.

• Attention to detail and deadlines.

Additional Information:

• Criminal History and MVR Background Checks arefor every position.

• Offer of employment is contingent upon successful completion of criminal history motor vehicle report education verification and/or references.

• A valid Colorado drivers license is required for positions that drive on County Business in either a county or personal vehicle shall have a Colorado Drivers license within 30-days of hire or beginning to serve as an intern or volunteer.

• In any materials yousubmit you may redact or remove age-identifying information such as age date of birth or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

• All Jefferson County Employees must apply through their internal profile.

Accommodations Statement: We encourage people with disabilities to apply and are committed to providing reasonable accommodations throughout our hiring process. Forassistancewith applications interviews or other hiring-related accommodations contact. This contact is for accommodation requests only and cannot provide application status updates.