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Eligibility Specialist I Manti

State Of Utah

Job Location:

Manti, UT - USA

Hourly Salary: USD 20 - 20

Posted: 20 September 2026 (2 days ago)

Application Deadline: 18 December 2026

Vacancies: 1 Vacancy

Job Summary

Eligibility Specialist I - Manti

FT / PT Status Full-Time
Benefits EligibilityThis position is eligible for a full benefits package.
Salary $20.05 - $20.05 Hourly Wage
Remote Work / In-Office Hybrid

Recruiter Catherine Spielberg
Application Deadline 9/27/2026*

*This job posting may close at any time after the minimum advertising period of three (3) business days has passed should a sufficient applicant pool be received. Applicants are encouraged to apply as early as possible.

Key Responsibilities

Are you a compassionate person who enjoys helping others The Department of Workforce Services (DWS) is looking for skilled and motivated individuals to fill Eligibility Specialist I positions within the Eligibility Services Division.

The Eligibility Specialist position serves a pivotal role in ensuring the accuracy and integrity of benefits for public assistance this position you will work within a team structure to determine eligibility of customers for programs such as Temporary Assistance for Needy Families General Assistance SNAP Medicaid or Child Care through interactive interviewing and fact gathering.

Job Duties

Make timely and accurate eligibility determinations for appropriate benefits and programs in compliance with state and federal rules regulations and guidelines
Assist customers seeking financial and other supportive services by identifying and assessing service needs through daily processing of an individual and team caseload.
Accurately apply complex policies and procedures in determining initial and/or continuing eligibility.
Manage high-volume inbound phone shifts to conduct case interviews provide status updates and guide customers on available programs and benefits.
Exercise good judgment in working with customers who need assistance in utilizing community department or government resources.
Ensure timely delivery of services in compliance with federal regulations.
Utilize discretion and empathy to support customers.

Want to see what a day in the life looks like Watch this brief video for a preview of the Eligibility Specialist responsibilities and helpful insights about the role.

Qualifications

Four years of work experience in customer service call centers determining eligibility for unemployment veteran benefits loans financial assistance or social service programs or other similar work
Or associates degree with two years work experience
Or bachelors degree with one year work experience
Effective communication skills with ability to communicate with customers and co-workers from all backgrounds.
Analytical problem-solving experience to identify problems evaluate alternatives and implement effective solutions.
Preference may be given to applicants who are bilingual in English and Spanish.

Training

Successful applicants will be required to train in person for two weeks in the Manti DWS office. For these two weeks the Manti office will be considered the home office and you will be required to travel on your own time and make your own travel arrangements.

After the in-person training in Manti the remaining 6 weeks of training will be conducted in a DWS office within 50 miles of your home contingent on space availability. Please note that space is currently unavailable at the Richfield Utah location.

After 6 months this position may be eligible for a hybrid work schedule (2 days in the office 3 days remote work) with additional in office attendance required for team meetings and mandatory training. Approval of hybrid remote work is based on performance and is at the discretion of your supervisor and manager.

State of Utah employees must reside in Utah.

In recognition of Governor Coxs Executive Order on rural Utah hiring preference may be given to those applicants who physically reside outside the Wasatch Front.

Benefits of Employment with the State of Utah

The State of Utah offers a comprehensive benefits package for full-time employees which includes:

Employer subsidized medical plans vision and dental plans
Employer funder HSA options for qualifying medical plans
Generous pension/401(k) contributions & match
Robust paid time off including 12 paid holidays
Paid postpartum parental foster and adoption leave
Employer-paid long term disability and life insurance
Employee assistance program
Qualified employer for the Public Service Loan Forgiveness Program
Free parking for most locations

Find more comprehensive benefits information here: calculate your potential total compensation here! the Role

Location
55 S Main Suite 3
Manti Utah 84642
United States
Background Check Required You must successfully pass a criminal history check.
Drug Test Required No
Schedule Code B - Competitive Career Service

Why You Should Join Our Team
In Utah we believe hard work is important but balance is essential. Finding work/life balance is a vital element to our culture. To find out more about WHY Utah click here. Other benefits may include:

Job Stability: Enjoy the security and reliability of employment within a well-established organization.
Career Growth: Develop valuable skills and gain opportunities for leadership within a large organization.
Meaningful Work: Contribute to an important service that benefits the community and supports organizational goals.
Supportive Work Environment: Be part of a team that values cooperation strong work ethics and mutual support.

The Agency
We strengthen Utahs communities by connecting the workforce to new opportunities and providing services to individuals and families in need. Today more than 2200 Workforce Services employees assist individuals in preparing for and finding jobs meeting workforce needs of Utah businesses administering temporary assistance and providing economic data and analysis. Through a collaborative approach the department has served millions of Utahns and has become a leader on several statewide initiatives. These include intergenerational poverty homelessness affordable housing supporting refugees helping rural communities serving veterans and individuals with disabilities and getting Utahns trained and back to work. To learn more about Workforce Services click here.

EEO Statement
The State of Utah is committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories consistent with legal requirements. For accommodations please contact .

Required Experience:

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