Eligibility & Benefits Representative

JOIN OUR TEAM!!!

Are you looking to be one of the team To be part of the family and not just another number Are you looking for a positive work environment where teamwork and diversity are key

We value your contributions. Every role in our hospital has an impact on each of our patients. We work hard to make sure our employees love their work here. Many have been with us from the very beginning. Because were physician-owned we understand the value of having a well-trained well-resourced staff. When it comes to procedural healthcare experience matters.

Lubbock Heart & Surgical Hospital is committed to providing better outcomes for our employees!

• Great Benefits Medical Vision Dental PTO & 401K
• Individually Tailored 6-12 Week Orientation
• Opportunities for Advancement
• Career Ladder for RNs LVNs & CSTs
• Consumer discounts through Perks
• Family Atmosphere
• Opportunity for Multi-Unit Training
• Free CEUs through Cornerstone our online training system

We are looking for a dedicated Eligibility & Benefits Representativelike you to join our Lubbock Heart team.

What You Will do in this Role:

• Performs all duties in accordance with established Patient Accounting Policies and Procedures.
• Conducts himself/herself in a manner that is conducive in a professional office environment including positive interactions telephone professionalism and adherence to company Dress Code Policy.
• Enters data accurately on returned mail insurance EOBs/Remittances and as discovered through regulatory agency notification HIS reports and/or other department notification.
• Avoids negative trends associated in the quality/quantity of work.
• On a daily basis ensures duties within the department are completed.
• Demonstrates courteous customer service.
• Ensures that patient access information is being captured during the initial registration/admission.
• Prepare the monthly schedule for Admissions and ensures the prompt arrival/departure time and proper notification of employees absences/tardies. .
• Assists Director with other assigned duties/projects as requested.
• Maintains a clean and safe work environment.
• Maintains a working familiarity with Hospital wide safety plans and codes.
• Participates in the day to day operations of the facility including scheduling patients taking payment over the phone verifying insurance and eligibility; and answering any questions a patient might have
• Works directly with patients for the patients payment agreements
• Works with other physicians offices to obtain insurance referrals and create Case Management cases as needed.
• Point of Contact with VA for authorizations appointment verification and maintain log of all VA patients
• Responsible for checking on a patients eligibility and obtaining benefits as needed for local patients and those outside of the Lubbock metro area.
• Responsible for Insurance Calls when patients dispute the charges.
• Attends and participates in Business Office meetings and special hospital wide meetings in the absence of the Director.
• Has the ability to add a new insurance to Centricity as needed

What Qualifications You Will Need:

• High School Diploma or GED.
• 2 years experience in a hospital setting.
• Bilingual preferred.

Your Shift: Full Time 8am - 5pm

Lubbock Heart & Surgical Hospital specializes in the care of cardiac orthopedic nephrology urology and general medical patients. We are also a highly active inpatient center mainly centered on surgical procedures that include cardiothoracic orthopedic urology and general surgery. We have a 24-hour Emergency Department with 5 fully equipped ED rooms 4 fully operating OR rooms 4 cardiac catherization labs with 1 electrophysiology room 11-day surgery rooms 58 acute care beds spread over three units and 16 cardiac critical care rooms. We pride ourselves on giving the best overall care possible to our patients and on our family style atmosphere that includes everyone: patients and their families physicians and our employees.

Required Experience:

Unclear Seniority