Elevator Service Manager

Company Overview

Elevated is the fastest growing independent elevator services provider in the nation. We bring together the industrys finest technicians to serve our customers in 58 markets across 22 states.

Each office within Elevated has local operations and staff dedicated to providing a superior standard of service and now benefits also from a world-class corporate infrastructure state-of-the-art facilities and superior training and support for our workforce.

Job Summary

The Elevator Service Manager is responsible for leading and overseeing service operations for elevators and related equipment across assigned territories. This role ensures safe efficient and compliant execution of maintenance and repair activities while driving team performance customer satisfaction and financial results in accordance with New York and New Jersey state and local communication skills are essential as the role requires frequent interaction with clients both verbally and through professional email correspondence. The ideal candidate is a proactive leader with a strong operational background exceptional customer service skills and the ability to effectively manage multiple projects in a fast-paced environment.

Key Responsibilities

Field Operations & Team Leadership

• Lead develop and manage a team of elevator service technicians across assigned routes/territories
• Assign work optimize routes and ensure timely completion of maintenance service and repair calls
• Provide technical guidance and troubleshooting support for complex service issues
• Conduct field ride-alongs performance evaluations and ongoing coaching for technicians
• Ensure adherence to union agreements and labor requirements (where applicable)

Safety & Compliance

• Ensure compliance with all applicable codes and regulations including:
• New York State and NYC DOB requirements (as applicable)
• New Jersey Elevator Safety regulations
• OSHA standards and company safety policies
• Promote a strong safety culture conduct audits and enforce safety procedures
• Oversee annual testing inspections and compliance documentation

Customer & Account Management

• Serve as the primary point of contact for key service customers
• Build strong relationships and ensure high levels of customer satisfaction and retention
• Address escalations resolve service issues and communicate repair recommendations
• Partner with sales teams to identify repair and modernization opportunities

Financial & Operational Oversight

• Manage service portfolio performance including revenue margins and cost control
• Oversee billing accuracy service contract execution and work order completion
• Forecast manpower needs and support hiring and workforce planning
• Monitor KPIs (service response time callbacks contract retention etc.)

Administrative & Cross-Functional Coordination

• Maintain accurate records service reports and compliance documentation
• Coordinate with operations sales modernization and leadership teams
• Support continuous improvement initiatives and operational efficiency

Qualifications & Requirements

Education & Licensing

• High School Diploma or equivalent required
• Valid Elevator Mechanic License strongly preferred or required:
• New York (NYC or State license as applicable)
• New Jersey Elevator Mechanic License
• CET certification preferred

Experience & Skills

• 10 years of elevator industry experience (service repair or modernization)
• Prior supervisory or leadership experience preferred (Foreman Adjuster Supervisor or Manager)
• Strong knowledge of elevator systems (traction hydraulic controls)
• Ability to read and interpret electrical schematics and technical documentation
• Strong leadership communication and customer management skills
• Financial acumen (budgeting forecasting cost control)

Physical & Work Environment

• Ability to work in field environments including mechanical rooms shafts and job sites as needed
• Occasional lifting climbing and site inspections required
• Exposure to industrial environments including dust heat and confined spaces
• Availability for after-hours escalations or emergency support

Benefits and Perks

• Free Health Insurance for single coverage
• 401(k) match towards your retirement account
• Top Pay in the industry
• Advancement Opportunities through our CET training program

Required Experience:

Manager