Elevator Industry Service Manager

Company Overview

Elevated is the fastest growing independent elevator services provider in the nation. We bring together the industrys finest technicians to serve our customers in 58 markets across 22 states.

Each office within Elevated has local operations and staff dedicated to providing a superior standard of service and now benefits also from a world-class corporate infrastructure state-of-the-art facilities and superior training and support for our workforce.

Job Summary

The Service Manager is responsible for the daily activities of maintenance and repair operations. The Manager will assist in estimating jobs allocating manpower and improving the profitability of maintenance and repair jobs.

Responsibilities and Duties

• Supervises Service Technicians direction and training and communicates company policies procedures and objectives
• Administers company safety program which includes performing safety audits when necessary and stressing the importance of safety to all employees
• Visits job sites and performs quality audits to ensure route work is completed efficiently and cost effectively
• Identifies issues that could potentially affect the overall reliability of the customers equipment
• Uses company financial reporting to review route management and callbacks
• Makes necessary changes to improve profitability
• Provides technical input to sales staff on the scope of work and materials needed to bid repair work. Includes calculating labor and materials costs
• Enforces Cancellation Reduction Program.
• Works with General Manager and Sales team to address customers needs
• Maintains up-to-date knowledge of all federal state and local elevator industry code requirements
• Maintains strong familiarity of industry products by reviewing equipment updates and supplier goods
• Administers parts program for contract service and repair to meet budget expectations and customer satisfaction
• Manages the elevator repair process and ensures repairs are completed in an efficient and cost-effective manner
• Other duties as assigned by the General Manager

Qualifications and Skills

• Thorough knowledge of the elevator industry and general management methods within the elevator industry
• Either a bachelors degree two years experience managing a branch department or an equivalent combination of education and experience
• Ability to define problems collect data establish facts and draw valid conclusions
• Ability to interpret awide variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables

Benefits and Perks

• Top Pay in the industry
• Low health insurance cost for dependent and family coverage
• 401(k) match toward your retirement account
• Performance Incentive Based Pay

Required Experience:

Manager