Element San Jose Airport Director Front Office

Join our team as Director of the Front Office!

Step into the spotlight as our Director of Front Office! Youll lead and energize the entire Front Office team to create memorable guest experiences and keep the hotel running smoothly. With a sharp eye on both stellar service and smart finances youll support guest loyalty efforts and lend your expertise to room operations and reporting whenever needed.

KEY SKILLS & RESPONSIBILITIES

• Operation Maestro: Directs all things Front Office from guest check-in/check-out wizardry to managing room inventory upholding brand standards and ensuring profitability through smart budgeting and policy enforcement.
• Team Champion: Coaches motivates and grows the Front Office crew with supervision counseling evaluations and recognitionplus recruits interviews and trains new stars!
• Guest Satisfaction Guru: Monitors guest service trends addresses issues with a smile and resolves concerns to keep guests raving about their stay.
• Revenue Rockstar: Launches creative marketing and up-selling strategies to fill rooms and boost revenue while keeping the team up-to-date on all hotel happenings and promotions.
• Crisis Commander: Stays emergency-ready with certifications leads daily reporting and decision-making participates in Manager on Duty shifts and steps up for any project or challenge thrown their way.

EDUCATION & EXPERIENCE

• At least 6 years progressive experience in front desk leadership; or a 4-year college degree and at least 4 to 5 years of related experience; or a 2-year college degree and at least 5 to 6 years of related experience.
• Specific brand experience/OnQ PMS property management Certification (as defined by property) 500 room experience and/or previous director level experience preferred.
• Excellent communication problem-solving and multitasking skills with the ability to meet deadlines and manage complex issues.
• Proficient with Windows Operating Systems and capable of analyzing and using financial and data information.

After an initial waiting period those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical Dental and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION:
Newest hotel near San Jose Airport with free breakfast Stay in your Element and find balance at Element San Jose Airport. Located minutes from San Jose Airport and activities in downtown San Jose our hotel boasts a relentless commitment to your wellbeing with allergy-free rooms and suites which offer plush Heavenly bedding eco-friendly amenities full kitchens and in room entertainment. Get a good start to your mornings with our energizing Rise: Breakfast then enjoy fare at one of the restaurants nearby. Mingle with other Element guests over savory food and beverages four nights a week at Relax: Evening Reception and stay whole at our 24-hour fitness center and outdoor pool. Our event venue near dining shopping and outdoor recreational activities make our hotel the perfect place for your next event. Our hotel is also close to destinations like San Pedro Square Market Santana Row Santa Clara University stadiums and arenas like PayPal Park and SAP Center and museums. Whatever brings you to San Jose enjoy it from our resource-efficient hotel. About Evolution Hospitality As the dedicated lifestyle vertical at Aimbridge Evolution Hospitality creates distinct lifestyle experiences and drives performance throughout our curated collection of independent luxury boutique lifestyle and soft brand hotels as well as restaurants bars and lounges throughout North America. At Evolution Hospitality our focus on equal parts culture and results is what determines who makes the cut to be a part of this talented group both at the corporate office and in the field. Honesty and humility are just as important as intellect and ability and each member of the team embraces the challenge of becoming a better human being both personally and professionally as part of the package. And its this magical combination of brilliant caring individuals that makes Evolution Hospitality the world-class operation it is today.

Required Experience:

Director