Electromechanical Technician

The SA - Digital Automation Systems Operator works within designated Service Advantage Partner locations as the on-site Systems Operator. Operates and supports a variety of Partner-sold equipment at customer locations generally within a specific geographic area. The role operates Modular Control Systems Partner Structure and client systems while managing priorities and performance of automation systems in daily activities. Provides technical expertise follows Partner-agreed Standard Operating Procedures works with the Partner Support team to proactively identify issues and maximizes automation system output efficiency and operational performance.

• Provide front-line operational support for client automation robotic 3D printing workstation and technology systems.

• Operate automated systems software-based control systems electrical and mechanical systems and structures.

• Provide hands-on support using electro-mechanical aptitude and computer skills including familiarity with Linux and command line.

• Communicate and interact directly with client vendor partners.

• Support client key performance indicators maximum system uptime and overall customer satisfaction.

• Perform system software updates according to recommended client technical instructions.

• Troubleshoot and operate client systems and remediate issues to maintain high-level system performance.

• Collect and analyze data apply a systematic approach to reach conclusions and make appropriate decisions.

• Perform diagnostics installation mapping induction removal configuration testing and commissioning of client automation systems.

• Support robotics systems by troubleshooting and performing service and preventive maintenance on customer-developed robots.

• Assist with building and assembling parts as needed to keep robotic systems operational.

• Demonstrate required digital competencies associated with assigned products and level assignments.

• Complete technical training on client systems as assigned.

• Review technical information related to supported systems and products.

• Work with the Partner Support team to proactively identify issues affecting operations and system performance.

• Demonstrate a positive influence and champion within the team and organization.

• Proactively seek opportunities for process and operational excellence.

• Perform other duties related to Partner Support as assigned.

• Associate degree four-year apprenticeship or equivalent experience or training in Robotics Mechanical Mechatronics or Electrical fields.

• Hands-on electro-mechanical experience is required; automotive technician experience and robotics experience are preferred.

• Experience with automated systems and software-based controls.

• Knowledge of electrical and electronic principles and troubleshooting of electro-mechanical systems.

• Technical skills including familiarity with Linux Java XML SQL and database administration.

• Knowledge of PLC (Programmable Logic Controller) programs.

• Industrial PC literacy and regular computer skills.

• Demonstrated ability to multitask and prioritize multiple projects and workloads.

• Ability to work independently and manage priorities.

• Ability to communicate effectively both written and verbally with peers management contractors and vendors.

• Highly self-motivated customer-centric and focused on team success.

• Professional appearance and behavior and ability to serve as a role model.

• Excellent working knowledge of electro-mechanical devices automation systems and technology applications.

• Expert knowledge of assigned client automation systems.

• Skilled methodical approach to resolving problems.

• Strong interpersonal and verbal communication skills.

• Excellent customer service skills including the ability to follow up to ensure closure of issues.

• Ability to read and comprehend written technical information including site operations technical manuals and relevant publications.

• Ability to stand for long periods and perform frequent stooping bending squatting and kneeling.

• Ability to push pull and move objects on wheels up to 400 pounds and lift and carry objects up to 50 pounds.

• Ability to work in a warehouse environment with adequate lighting ventilation and a normal range of temperature and noise.

• Ability to work variable shifts and overtime as required to meet Partner needs.

• Overnight travel may be required to attend or provide training for vendor-specific equipment and devices.

• Some local driving in the area is required.

• Worksite: 11 State Street Woburn MA; free parking available.

• Interview process includes two interviews: the first with the hiring manager and the second in person with the customer including a skills assessment focused on hands-on capabilities..