Electrical Service Manager

Position: Electrical Service Manager
Location: South Easton MA
Salary: $100000-$115000K/yr - DOE! Excellent benefits package!

Gas card and vehicle reimbursement when limited travel is needed

Key Responsibilities:
Team Management: Supervise mentor and lead a team of service technicians. This
includes hiring training and conducting performance evaluations to ensure a skilled and
motivated workforce.
Quality Assurance: Ensure all service work is performed to the highest quality standards
adhering to industry best practices and manufacturer specifications.
Customer Relationship Management: Build and maintain strong relationships with commercial
clients addressing their concerns and ensuring their satisfaction with the service provided.
Safety and Compliance: Promote a culture of safety among team members and ensure
adherence to all safety regulations and protocols. Monitor compliance with relevant laws codes
and industry standards.
Inventory Management: Manage the inventory of parts and supplies needed for service
ensuring adequate stock levels and cost-effectiveness.
Service Coordination: Plan schedule and dispatch service calls to technicians ensuring efficient
allocation of resources and timely response to client requests.
On-Call Management: Manage and implement on-call rotation including ensuring that
technicians are prepared for upcoming rotations.
Sales: Work with Sales team to gather on-site information provide feedback on technical
questions and coordinate the approach on replacement projects. Also maintain consistent
growth by selling new maintenance contracts and service accounts.
Training and Development: Stay updated with the latest industry trends technologies
and regulations. Provide training opportunities for technicians to enhance their skills and
knowledge.
Continuous Improvement: Identify opportunities for process improvement and implement
initiatives to streamline service operations and enhance customer satisfaction.

Requirements:
In-depth knowledge of commercial electrical systems equipment and maintenance practices.
Strong leadership and team-building skills with the ability to motivate and inspire team
members.
Excellent communication and interpersonal abilities to interact with clients technicians and
other stakeholders effectively.
Strong problem-solving and decision-making capabilities.
Proficiency in using Electrical software scheduling tools and computer applications.
Knowledge of safety regulations codes and compliance requirements.
Business acumen and a results-oriented mindset to achieve departmental goals and financial
targets

Experience:
3-5 years Electrical Service Manger experience

Click this link to learn more about Crete United:

WE OFFER:

• Excellent Medical / Dental / Vision insurance package
• Vacation / PTO
• Company paid life insurance
• Long term/ short term disabliity
• Great work culture with room for advancement within the Relco and Crete networks
• 401K
• Gas card. Vehicle reimbursement

Required Experience:

Manager