ELDE Human Resources Operations Technician

The Human Resources Management (HRM) Department recruits develops and sustains a talented diverse workforce that serves the Oakland community. HRM values equity professional growth and a strong committed workforce. As an internal service department HRM prides itself on customer service problem-solving and professionalism serving as a model for public-sector human resources. Working in HRM offers the opportunity to make a meaningful impact by supporting employees who deliver essential services fostering a collaborative environment grounded in equity inclusion and public service and providing opportunities for professional growth skill development and contributions that strengthen both the Citys workforce and the community it serves.

• Focused on accuracy and detail.You carefully review your work identify discrepancies and ensure information is accurate complete and reliable.
• Customer service oriented. You assist employees and department staff with patience professionalism and a proactive approach that fosters trust and collaboration.
• A strong relationship builder with excellent communication skills. You communicate clearly listen actively and build productive relationships across teams.
• Organized and detail-oriented. You manage multiple tasks and deadlines accurately and efficiently.
• Able to work independently and collaboratively. You contribute effectively to team projects while exercising sound judgment when working alone.
• Dependable and results-driven. You remain focused and dependable under pressure while delivering high-quality outcomes that support citywide payroll and HR operations.
• A strong critical thinker and decision-maker. You analyze complex issues and determine the best course of action promptly.

• Processing a variety of HR transactions to ensure timely and accurate delivery.
• Entering master data into the Citys Human Resources Management System (HRMS) Oracle R12.
• Assisting with revising and improving technical HR processes and procedures.
• Training HR staff and departmental users on NeoGov and onboarding/offboarding procedures.
• Entering reviewing auditing and maintaining payroll/HR data with a high degree of accuracy.

• You will directly support City of Oakland employees by helping reduce time to hire and improve onboarding processes strengthening the Citys ability to deliver essential public services.
• You will gain experience in a complex full-service municipal environment while developing technical analytical and customer service skills that support long-term career growth in public service.
• You will join a collaborative supportive team within a department committed to equity inclusion and becoming an employer of choice with opportunities for growth and advancement in Payroll and HR.

• You will perform a high volume of detailed routine HRIS transactions and employee record updates. The work can be repetitive and requires sustained focus consistency and accuracy even when handling similar transactions throughout the day.
• You will manage multiple time-sensitive transactions and deadlines while maintaining accurate employee records and ensuring that personnel actions are processed correctly and timely.
• You will troubleshoot system limitations resolve discrepancies and research incomplete or conflicting information. Success in this role requires patience attention to detail and a commitment to getting the details right because even small data-entry errors can affect employees and downstream HR processes.

• Professional & Technical Expertise:Applying technical subject matter to the job
• Attention to Detail:Focusing on the details of work content work steps and final work products
• Using Technology: Working with electronic hardware and software applications
• Critical Thinking: Analytically and logically evaluating information propositions and claims
• Analyzing & Interpreting Data:Drawing meaning and conclusions from quantitative or qualitative data
• Handling Stress: Maintaining emotional stability and self-control under pressure challenge or adversity
• Building & Maintaining Relationships:Establishing rapport and maintaining mutually productive relationships
• Mathematical Facility: Performing computations and solving mathematical problems
• Writing: Communicating effectively in writing
• Oral Communication:Engaging effectively in dialogue

Any combination of education and experience that is equivalent to the following minimum qualifications may be acceptable.

This is an at-will position exempt from the provisions of the City of Oakland Civil Service Rules per Charter Section 902f. All applications received will be forwarded to HRM for further consideration.

Meeting the minimum qualification requirements may not result in further consideration only the most qualified candidates will be contacted for interviews.

Exempt Limited Duration Employee (ELDE): This is an at-will position exempt from the provisions of the City of Oakland Civil Service Rules (per Charter Section 902f). Exempt Limited Duration positions may not exceed a period of one year.

• Work/Life Balance:37.5 hour work weeks
• 15 paid holidays
• Vacation:2 weeks per year minimum with the ability to accrue more depending on public sector years of service
• Retirement:CalPERS (California Public Employees Retirement System) with a pension formula of 2.5% @ 55 (for Classic CalPERS members) and 2% @ 62 for new CalPERS members. Classic Employees contribute 8% of pre-tax wages. The City of Oakland does not participate in Social Security
• Health:The City of Oakland pays the full cost of employee and eligible dependent coverage at the Kaiser rate. Other plans include Anthem Blue Shield United Health Care and other HMO and PPO plans
• Dental:Delta Dental full premium for employees and eligible dependents
• Vision:VSP full premium for employees and eligible dependents
• Sick leave:Employees accrue 12 days per year
• Deferred Compensation:457(b) pre-tax plan and an after-tax ROTH 401(k)plan
• Other benefits include a Flexible Spending Account Wellness Program Employee Assistance Program Tuition Reimbursement Life Insurance up to $200k & Employee Training.

*Benefits described herein do not represent a contract and may be changed without notice. Additional information can be found here: Working for Oakland City of Oakland CA

Disaster Service Workers

All employees are designated Disaster Service Workers through state and local law. Employees are required to complete all Disaster Service Worker-related training as assigned and to return to work as ordered in the event of an emergency.

How to Apply

Apply prior to the closing time of the job announcement and allow at least two to three hours to submit your application if you are a new user on the system. APPLICATIONS ARE ACCEPTED ONLINE ONLY.You may apply and view current openings by visiting our employment opportunities webpage at:

If you do not have access to a computer there are computer stations available at any City of Oakland Public Library. There are also workstations at the Human Resources Management Department 150 Frank H. Ogawa Plaza 2nd Floor Oakland CA 94612. Workstations are available during regular business hours (normally 10:00 a.m. to 4:00 p.m.).