EISM Supervisor

Were building a world of health around every individual shaping a more connected convenient and compassionate health experience. At CVS Health youll be surrounded by passionate colleagues who care deeply innovate with purpose hold ourselvesaccountable and prioritize safety and quality in everything we do. Join us and be part of something bigger helping to simplify health care one person one family and one community at a time.

Position Summary

Provides strategic leadership to deliver exceptional customer experiences by guiding a highperforming service team and fostering a culture of accountability quality and continuous improvement. Leverages extensive experience within pharmacy service operations and frontline customer support to shape and execute effective service strategies. Oversees daily performance advises team members on achieving and exceeding goals and conducts analysis of call recordings customer feedback and service metrics to identify improvement opportunities.

Partners with management on hiring training and coaching initiatives that build departmental capability while personally mentoring less experienced staff on customer service procedures communication techniques and sales approaches. Designs and coordinates comprehensive training programs to enhance product knowledge which includes PBM problemsolving abilities and conflictresolution skills. Leads crossfunctional collaboration across sales operations and marketing to ensure a seamless and consistent customer journey and educates teams on integrating technology solutions that elevate service processes. Applies a customercentric mindset and solutionsdriven leadership to drive service quality operational efficiency customer loyalty and overall organizational success.

This role will be hybrid in our Hartford office located at 151 Farmington Ave Hartford CT 06156.

Required Qualifications

• 2 years of medical and/or pharmacy experience.
• 1 years of GPS - Compass Trained Rumba WebCCI.
• Working knowledge of collaboration and teamwork.
• Working knowledge of execution and delivery (planning delivering and supporting) skills.
• Working knowledge of business intelligence.
• Working knowledge of problem solving and decision-making skills.
• Adept at growth mindset (agility and developing yourself and others) skills.

Preferred Qualifications

• Working knowledge of collaboration and teamwork.
• Working knowledge of execution and delivery (planning delivering and supporting) skills.
• Working knowledge of business intelligence.
• Working knowledge of problem solving and decision-making skills.
• Certified Customer Service Professional (CCSP) preferred.

Education
Post secondary / high school education or specialized training i.e. technical/vocational programs.

Anticipated Weekly Hours

Time Type

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience education geography and other relevant factors. This position is eligible for a CVS Health bonus commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers patients members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

Additional details about available benefits are provided during the application process and on Benefits Moments.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal state and local laws.