Educational Support Specialist

The College of Arts and Sciences at Embry-Riddle Aeronautical University Daytona Beach is seeking a highly organized collaborative and student-focused professional to join the Academic Advancement Center (AAC). As a vital member of the Student Success team you will contribute to the success of thousands of students by supporting one of the universitys largest academic support operations. Working closely with the Assistant Dean of Student Success and Director of the Academic Advancement Center this position plays a key role in coordinating the daily operations of a comprehensive tutoring and academic support program that employs more than 100 student staff members.

This dynamic role offers the opportunity to blend administrative expertise operational coordination and student engagement in a fast-paced higher education environment. Responsibilities include supporting student employment processes through Workday coordinating tutoring services across multiple academic disciplines assisting with training and development initiatives and contributing to strategic planning assessment and reporting efforts. The position also supports outreach and marketing initiatives designed to increase student awareness and utilization of academic support resources.

Primary job functions

• Support daily operations of a high-volume academic support center serving 100 student employees.
• Manage student hiring onboarding payroll scheduling personnel records and purchasing through Workday.
• Supervise and support tutors graduate assistants and front desk staff while coordinating staffing schedules.
• Facilitate staff training onboarding CRLA certification programs and operational meetings.
• Assist with budget tracking purchasing and resource management.
• Maintain professional communication with faculty staff students and campus partners.

• Analyze and interpret student success data using Workday Campus Solutions OBI tutoring platforms and advanced Excel tools (PivotTables PivotCharts INDEX/MATCH VLOOKUP).
• Develop reports and presentations on tutoring utilization student engagement retention and academic performance.
• Conduct targeted outreach to connect academically at-risk students with tutoring Supplemental Instruction and support services.
• Create data-informed communications assessments and operational reports that support student success initiatives.

• Support college and university retention initiatives through data collection analysis and assessment.
• Collaborate with academic departments to evaluate enrollment retention course performance and tutoring outcomes.
• Prepare actionable reports and insights to measure program effectiveness and inform institutional decision-making.
• Identify student success trends and recommend strategies to improve academic achievement and persistence.

For nearly 100 years Embry-Riddle has been the worlds leading aviation and aerospace university educating more than 30000 students across residential campuses in Daytona Beach Florida and Prescott Arizona as well as through a global network of Worldwide locations and online programs. With more than 165000 alumni around the world our impact reaches every corner of the aerospace aviation defense and technology industries.

Today our faculty researchers and professional staff are advancing innovation across aviation space artificial intelligence cybersecurity autonomous systems and next-generation engineering. Working alongside industry leaders government agencies and innovators they are solving real-world challenges and shaping the technologies that will define tomorrow.

Whether you are an educator researcher administrator technologist or industry professional your work at Embry-Riddle will contribute to something bigger than a job. Join a community driven by discovery purpose and excellenceand help shape the future of aerospace.

• Generous Time Off: Enjoy up to 18 days of paid leave in your first year including 3 days granted upon hire and 15 days accrued throughout the year. Youll also receive 9 paid holidays including the day after Thanksgiving and the week between Christmas Eve and New Years Day.
• Tuition Coverage: Get 100% tuition coverage for yourself for one undergraduate and one graduate degree and discounted rates for your spouse and dependent children up to age 26.
• Retirement Contributions: ERAU contributes 6% of your base salary to your retirement plan and offers a 4% matching contribution with no vesting period.
• Personal Leave: Relax with 12 days of personal leave for non-exempt employees or 18 days for exempt full-time employees in your first year.

• Bachelors degree.

• Experience working in an educational (preferably higher education) setting.

To submit your application for this opportunity please visit theEmbry-Riddle Career Siteand search for requisition number R311617. Please attach all relevant materials to your application when you apply online. Complete submissions include:

• Cover letter
• Full CV
• Statements of teaching philosophy
• Contact information for at least three professional references (please note that references may be contacted as part of the interview/screening process)

Please apply directly through the ERAU Employee Hub Central application within Workday.