Educational Programs Administrator (Remote)

About the Role: The Educational Programs Administrator (EPA) is responsible for managing and coordinating the logistics and administrative processes that support the departments training demos and university webinars. This includes handling inbound leads scheduling product demonstrations coordinating and tracking device shipments confirming appointments and organizing university webinars. The role ensures seamless execution of all operational aspects enabling the team to deliver high-quality training experiences while maintaining efficient communication and workflow across multiple team members and all stages of engagement. 

Responsibilities: Delivers high-touch engagement through multiple platforms including inbound and outbound calls email and online scheduling requests related to Educational Programs. 

• Works to schedule Speech Language Pathologists for device demos webinars and in-services including the ordering of loaner devices and other necessary materials 

• Works to schedule consumers for Communication Coaching sessions 

• Ensures device shipments arrive in time for hands on educational activities 

• Monitors cancellations and works with SLPs on rescheduling of scheduled activities 

• Multi-tasks and successfully executes projects under a heavy workload tight deadlines and changing conditions 

• Coordinates loaner device recall when device demos /webinars have concluded 

• Triages opportunities and customer issuesand transfers to the appropriate team member 

• Creates LG accounts for external SLP users 

• Performs University-specific tracking and procedures 

• Offers exceptional customer service experience in every interaction consistent with Lingraphicas core values 

• Collaborates with the Clinical Educators when needed for specific projects  

• Provides phone support for incoming and outgoing calls by acting as the transfer person for issues/questions regarding specific Educational Programs  

• Coordinates logistics and plans education events  

• Follows up with contacts and assigned leads (via internal and external list sources) to increase engagement with educational programs 

Qualifications :

Minimum Qualifications: 

• Proficient in basic computer programs with willingness to learn new systems 

• Working knowledge of Microsoft Office 365 

• Self-motivated 

• Organized attention to detail 

• Excellent verbal phone and written communication skills 

• 1-2 years related customer service sales marketing and/or related administrative experience 

Preferred Qualifications: 

• Experience with OneDrive RingCentral and HubSpotor similar CRM.  

• Experience in the healthcare industry and/or durable medical equipment 

Additional Information :

Work Environment & Physical Demands 

The incumbent works remotely from their home and is expected to maintain a safe productive work environment with secure internet ability to operate a computerwith or without reasonable accommodation is required. 

Hours

Monday Friday 8:30 am  4:30 pm  open to PST MST CST and EST time zones. 

Travel 

Travel by air isrequireduptotwo (2) times per year within the US for in-person team meetings and an all-companymeeting.   

Accommodations 

At Lingraphica we are committed to creating an inclusive and accessible environment for all employees. To perform this job successfully an individual must be able to complete each essential duty and physical demand. The requirements listed above represent the knowledge skills and abilitiesrequired as well as the physical demands associated with the role. We recognize that everyones needs are unique and we are happy to provide reasonable accommodations to support individuals with disabilities in performing the essential functions of the job. 

If you require an accommodation please reach out to Human Resources at  for assistance. We are here to help! 

Lingraphica and Pay Transparency  

At Lingraphica we are committed to fair and equitable compensation practices. The starting hourly range for this position is $50000 - $55000 per year. Placement in the starting pay is based on factors such as experience skills education and internal equity. We regularly review our compensation structures to ensure they align with industry standards promote fairness and support career addition to competitive base pay we offer a comprehensive benefits package and a commitment to fostering an inclusive and supportive workplace. We encourage open conversations about compensation and are dedicated to maintaining transparency throughout the hiring process. 

To learn more about Lingraphica visit: ! To learn more about our benefits offerings click here!

This Organization Participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. 

Este empleador participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los EE. UU.

Remote Work :

Yes

Employment Type :

Full-time