Ecosystem Technical Support Specialist (Hybrid)

At Motorola Solutions we believe that everything starts with our people. Were a global close-knit community united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people property and places. Our solutions foster the collaboration thats critical for safer communities safer schools safer hospitals safer businesses and ultimately safer nations. Connect with a career that matters and help us build a safer future.

We are seeking an Ecosystem Technical Support Specialist to guide teach and support both our customers and fellow team this role you act as a critical conduit between operational environments and our core engineering divisions. You will advocate for customer needs while building comprehensive technical knowledge that elevates the capabilities of the entire team. Our workspace thrives on inclusive partnership technical curiosity and an environment where human ingenuity connects seamlessly with advanced software solutions.

Key Responsibilities:

Incident Resolution & Collaboration

• Manage relationships and collaboration between Support Product Management and Engineering groups to troubleshoot reported incidents system outages and complex escalations

• Analyze data to determine the root cause of hardware networking or application system issues and document resolutions within internal tracking software

• Provide an exceptional customer experience during technical support calls emails and chat interactions to help ensure seamless system performance

Knowledge Amplification

• Create technical documentation to serve as a job aid and expand the knowledge base for other technical professionals

• Help to ensure all tiers of technical support are informed of product enhancements by working closely with development teams to share vital platform insights

• Train and mentor other innovators through both formal and informal program structures to build technical resilience across the team

Requirements

• Minimum of High School Diploma or GED

• 2 years of experience working in help desk with Software as a Service

• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position

This position is subject to working in high security areas governed by the US Department of Justices Criminal Justice Information Services (CJIS) Security Policy and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers

Target Base Salary Range:$60000 - $70000

Consistent with Motorola Solutions values and applicable law we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge skills and experience. The actual offer will be based on the individual candidate.

Applications for this position will be reviewed from June 1st 2026 - June 30th 2026

#LI-DB1

• High School Diploma or GED

• 2 years of customer service or technical support experience

• Must be able to obtain background clearance as required by government customer

• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Our :

• Incentive Bonus Plans

• Medical Dental Visionbenefits

• 401K with Company Match

• 10 Paid Holidays

• GenerousPaidTime Off Packages

• Employee Stock Purchase Plan

• PaidParental & Family Leave

• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion or belief sex sexual orientation gender identity national origin disability veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If youd like to join our team but feel that you dont quite meet all of the preferred skills wed still love to hear why you think youd be a great addition to our team.

Were committed to providing an inclusive and accessible recruiting experience for candidates with disabilities or other physical or mental health conditions. To request an accommodation please complete thisReasonable Accommodations Formso we can assist you.