Ecosystem Support Specialist (Hybrid)

At Motorola Solutions we believe that everything starts with our people. Were a global close-knit community united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people property and places. Our solutions foster the collaboration thats critical for safer communities safer schools safer hospitals safer businesses and ultimately safer nations. Connect with a career that matters and help us build a safer future.

Everything starts with our people. As an Ecosystem Support Specialist you are a vital link within a close-knit community focused on delivering a premier Assisted Experience. This role actively advocates for our customers bridging the gap between users engineering and product development. We prioritize an inclusive supportive environment where you can grow your tech career while contributing to real-world outcomes.

Key Responsibilities:

Cross-Functional Collaboration

• Manage relationships and collaboration across Support Product Management and Engineering groups to analyze incidents investigate escalations and track system outages to locate root causes

• Drive documentation and communication of technical resolutions within corporate case-tracking software tools

• Support cross-department updates to help ensure internal teams remain fully synchronized with incoming operational changes

Knowledge Ecosystem Cultivation

• Author critical technical knowledge base entries to serve as an official job aid and educational repository

• Expand team capabilities by continuously absorbing advanced software features and technical insights

• Share immediate product release notes and feature enhancements across the wider support framework

Customer Experience Excellence

• Provide an exceptional customer experience across voice email and live chat workflows

• Participate in an after-hours on-call shift rotation to satisfy strict SLA obligations

• Mentor engineering teammates through formal and informal system training programs to help ensure service continuity

Job Requirements:

Technical Expertise

• Application Troubleshooting to isolate faults in complex hardware networking components and third-party software integrations

• Operating Systems knowledge including Microsoft Windows Active Directory structures and virtualization software configurations

• Network Services comprehension involving DNS records IP addressing schemes HOSTS routing and basic diagnostic protocols (A or Network certifications valued)

Professional Experience

• Workload Optimization to structure daily queues prioritize incoming incident responses and execute accurate milestone evaluations under tight timelines

• Innovative Technology Adoption including experience applying AI prompting workflows to scale human performance and efficiency

• Customer Retention techniques with a focus on upholding exceptional Net Promoter Scores (NPS) and stabilizing client partnerships

Preferred Qualifications

• Prior experience working directly with Motorola Solutions SaaS architectures such as Flex or Vesta CAD dispatch systems

• Background operating within emergency call handling environments or public safety dispatcher environments

This position is subject to working in high security areas governed by the US Department of Justices Criminal Justice Information Services (CJIS) Security Policy and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers

Target Base Salary Range:$65000- $700000

Consistent with Motorola Solutions values and applicable law we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge skills and experience. The actual offer will be based on the individual candidate.

#LI-DB1

#LI-Hybrid

• Minimum of High School Diploma or GED

• 2 years experience working in a help desk related environment

• Must be able to obtain background clearance as required by government customer

• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Our :

• Incentive Bonus Plans

• Medical Dental Visionbenefits

• 401K with Company Match

• 10 Paid Holidays

• GenerousPaidTime Off Packages

• Employee Stock Purchase Plan

• PaidParental & Family Leave

• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion or belief sex sexual orientation gender identity national origin disability veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If youd like to join our team but feel that you dont quite meet all of the preferred skills wed still love to hear why you think youd be a great addition to our team.

Were committed to providing an inclusive and accessible recruiting experience for candidates with disabilities or other physical or mental health conditions. To request an accommodation please complete thisReasonable Accommodations Formso we can assist you.