Ecommerce Fulfillment Manager
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Job Summary
Position Summary
This role is not eligible for immigration sponsorshipSamsung Electronics America Inc. (SEA) the U.S. Sales and Marketing subsidiary is a leader in mobile technologies consumer electronics home appliances enterprise solutions and networks systems. For more than four decades Samsung has driven innovation economic growth and workforce opportunity across the United Statesinvesting over $100 billion and employing more than 20000 people nationwide. By integrating our large portfolio of products services and AI technology were creating smarter sustainable and more connected experiences that empower people to live better. SEA is a wholly owned subsidiary of Samsung Electronics Co. Ltd.
To learn more visit . For the latest news visit Ecommerce Fulfillment Manager is responsible for tactical day to day fulfillment operations and upholding Samsungs standard for operational excellence. This role is accountable to the successful and timely fulfillment of orders taken on and will be required to work cross-functionally internally & externally to ensure positive customer outcomes.
This position is furthermore responsible for driving continuous improvement through learning & deep understanding of current technical integrations systems and process flows as well as through the usage of KPI metrics & operational data to identify & prioritize opportunities.
Role and Responsibilities
- Run day to day Ecommerce fulfillment operations; reviewing open orders & exceptions and collaborating cross-functionally to get orders out on time and in full.
- Evaluate logistics and shipping partner performance and drive issue resolution accountability to SLAs and continuous improvement.
- Partner with Supply Chain and Category Managers on improving backorder EOL replacement and order exceptions and proactively prevent order issues.
- Create improve and document standard operating procedures for fulfillment escalations and reporting.
- Partner with Customer Service to understand consumer pain points and identify opportunities to improve the customer experience.
- Monitor and understand measurements of KPIs for lead times backorders and exceptions to track progress towards operational goals and identify opportunities for improvement.
Skills and Qualifications
- Bachelors degree required
- 6years relevant experience in fulfillment or eCommerce business operations
- Experience creating process flows procedural documentation and business reporting to include KPI measurement
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Life @ Samsung - @ Samsung - full-time employees (salaried or hourly) have access to benefits including: Medical Dental Vision Life Insurance 401(k) Employee Purchase Program Tuition Assistance (after 12 months) Paid Time Off Student Loan Program (after 12 months) Wellness Incentives and many addition regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation based on company division and individual performance.
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Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process
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Required Experience:
Manager
